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Newsletter

January_Newsletter

 

 

 

 

 

Check out Biscom’s news and events in our monthly newsletters:

Winter image

News
Events & Live Webinars
Tools, Tips & Tricks

Visit our blog: www.biscom.com/blog/

Register for a webinar today or view a recorded webinar at your convenience.

Join our weekly Thursday demo for an in depth look at Biscom Secure File Transfer @ 2pm ET

News

Secure MFD Document Delivery
The combination of uniFLOW and Biscom offers a new level of security to multi-functional device management allowing a user to fax a scanned document from the uniFLOW console. In addition, sent and received faxes are encrypted on the FAXCOM server with authenticated access via Biscom’s secure Mailbox client.

Cybersecurity Concerns for Financial firms
The Wall Street Journal reported that financial firms are rapidly upping investments in cybersecurity measures in response to the ongoing threat of data security hacks that have plagued high profile companies such as J.P. Morgan Chase & Co. Read more.

Minecraft Degrees in 2015? Check out our fun technology predictions for 2015.

Events & Live Webinars

Building in Redundancy for DR for mission critical fax applications
December 3, 2014 @ 2pm ET
Register Today!

Biscom and NT-ware to deliver secure print, scan and document delivery for legal
December 8, 2014 @ 12pm ET
Register Today!

In our most recent webinar, Biscom President Bill Ho discussed many of the important security considerations and challenges facing IT today with industry analyst Mark Malone.

In case you missed this informative webinar you are invited to view the recording at your convenience.

Tools, Tips & Tricks 

Secure Email Send

The Biscom Secure File Transfer Outlook Add-in integrates with Microsoft Outlook 2007, 2010 and 2013 seamlessly, solving the email attachment issues with practically no changes to user behavior.
  • Drag and drop files into the message
  • Attach large files that exceed attachment size limits
  • Deploy globally through Group Policy
  • Integrate with Exchange’s Global Address List (GAL)

For more information on Secure File Transfer Outlook Add-in please contact your Biscom Sales rep or call us at 978 250 1800.


Increasing the file upload limit for IIS 7.5

By default, the maximum upload limit for a file when not using the Java applet is 4MB. This limitation is a default setting in the IIS Web Server and can be increased to up to 2GB. The setting that modifies this is accomplished by adding a 100 byte Content-Type header to IIS and adjusting the maxAllowedContentLength attribute to 2147483648 (2GB).

  1. In the IIS Manager, click on the default website
  2. Click on the Request Filtering icon and go to the Headers tab
  3. Click Add header and set the Header to: Content-type and size limit to 100
  4. Highlight the newly created content-type header and click “Edit feature settings” and then set the “Maximum allowed content length (Bytes): to 2147483648 to set it to the maximum of 2GB.
  5. Click OK

Brian Wallace, Technical Support Engineer

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support

Autumn image

News
Events & Live Webinars
Tools, Tips & Tricks

Visit our blog: www.biscom.com/blog/

Register for a webinar today or view our On Demand webinars at your convenience.

Join our weekly Secure File Transfer demo, Thursdays at 2pm ET

See our new website Verosync.com and see how you can win a GoPro Hero4. Details below.

News

Come see the redesigned Verosync web site (www.verosync.com) – a dedicated place to learn more about Biscom’s enterprise file synchronization and sharing solution.  Enjoy a free trial of Verosync and migrate your Dropbox users with one click, keeping the ease of use while upgrading to a product built for IT.

To help us celebrate our new web site, we’re running a Verosync contest in November on Spiceworks, the free IT social community where you can talk shop and keep up with the latest products and services. Answer a simple survey question and be eligible to win this year’s hottest gift for the holidays – a Hero GoPro 4!

The Ins and Outs of Secure Fax & Document Delivery Solutions for the Enterprise
One method of electronic document exchange has been in use for longer than the Internet has been around: fax. In general, fax has always been considered a secure method of data transmission; after all, fax travels over physical phone lines or via the Internet as secure data packets – both of which embed the fax as a TIFF image via a dedicated connection, and are not often targets for hackers – a big reason why today faxes are still considered secure, legal and binding versions of their original documents.  Read more.

Events & Live Webinars

Biscom will be attending the Centricity User Conference at SERESC Conference Center in Bedford NH on November 14, 2014.

Benefits of Virtualizing your fax environment and Fax over IP
Date: November 5, 2014
Time: 2:00 – 2:30pm ET
Register Today!

Securing Document Exchange on Mobile Devices
Date: November 12, 2014
Time: 12:00 – 1:00pm ET
Register Today! 

Understanding Secure Fax & Document Delivery Solutions for the Enterprise
Date: November 13, 2014
Time: 2:00 – 3:00pm ET
Register Today!

Tools, Tips & Tricks 

FAXCOM Dashboard

A highly flexible visual display tool for monitoring the basic FAXCOM services. Dashboard is a selection of the FAXCOM Servers, FAXCOM Queues, and data metrics you want to monitor organized into workspaces and you can customize the services for which an alarm is issued. For more information on FAXCOM Dashboard please contact your Biscom Sales rep or call us at 978 250 1800.


Sending Individual TSI and Calling Party Number Out with Fax

Some phone systems and phone service providers—legacy telecom and IP—require that a calling party number be presented with each outbound call attempt. While a number can be statically set, oftentimes it is desired to have the presented calling part number be the individual phone number of the sender, i.e., their fax DID number. These DID numbers would be configured in the FAXCOM user list, or in LDAP services if LDAP is being used.
In order to present this information on an outbound call and have it change depending on the sender, it is necessary to add these two lines to the ‘gateway.ini’ file for each FAXCOM Queue through which outbound faxes are sent:

USE SENDER TSI=Y

USE SENDER CALLERID=Y

This will cause the sender’s phone number to appear in the presented calling party number; the number will also be presented as the TSI once the fax negotiation begins. TSI (Transmitting Subscriber Identification) is an optional field in a fax transmission which allows a sending fax device to identify itself to the receiver. FAXCOM must be configured to present the sender’s phone number for both.
You can find the ‘gateway.ini’ file for each Queue in this directory by default:
Program Files (x86)BiscomFaxcomQ_{Queue Name]bisfaxutildata

A restart of the service of each affected Queue is recommended after you add these lines to ‘gateway.ini’.
Additionally, if you are using Fax over IP, you need to set the IP address of the FAXCOM Server through which you are sending faxes, so a valid IP signaling packet can be built. You set that IP address in the registry here:
HKEY_LOCAL_MACHINESOFTWAREWow6432NodeBiscomFAPI for BTParameters
It is the “CallingPartyIpAddress” value. Set it to the FAXCOM Server IP address, then restart the FAXCOM service.

Nick DiCiaccio, Senior Communications Engineer

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support

 


News
Events & Live Webinars
Featured Articles
Tech Corner

Visit our blog: www.biscom.com/blog/

Register for a webinar today or view our featured On Demand webinars at your convenience.

FAXCOM Essentials Training
October 27 – 29, 2014
Biscom Headquarters
Chelmsford, MA

News

The recently announced Bash Bug (also known the Shellshock bug) is a security flaw that affects operating systems that use the Bash shell. There is a patch available that should be applied to all affected operating systems. Windows servers are not affected.

The Biscom SFT Application is not vulnerable and cannot be exploited through the web interface. 

Events & Live Webinars


Biscom will once again be a sponsor and attendee at the CHUG Conference in Palm Desert, CA October 9 – 11, 2014. See you there!

Monitoring your Biscom fax solution
Date: October 7, 2014
Time: 2:00 – 2:30pm ET
Register Today!

File Sync and Share with Verosync
Date: October 8, 2014
Time: 2:00 – 2:30pm ET
Register Today!

5 Reasons Every Business Needs Secure File Transfer
Date: October 9, 2014
Time: 2:00 – 2:30pm ET
Register Today!

Featured Articles 

Don’t Underestimate the Power of Tracking, Reporting With File Sync and Share
The Internet has made it easier than ever to transfer information from person to person. Documents, images, applications, and other data can be sent around the globe instantaneously at the touch of a button or the click of a mouse. While such rapid-fire communication has revolutionized the way business is done, it has also raised a number of questions: What is being sent? To whom? By whom? When? And, most importantly, how do you know?  Read more.

6 Criteria for Evaluating Secure File Transfer Apps
New options exist for sharing files and data, but do your homework and look for a solution that is flexible and can grow with your changing and expanding needs. Read more.

With fax in the cloud, Charles County streamlines workflow
With the speed of change in technology services, it’s easy to forget about established technologies many government offices rely on – such as faxing. But Charles County Government (CCG) in Maryland found a way to leverage its VoIP network to update and secure its faxing services, while drastically reducing costs. Read more.


Tech Corner

Patching your Linux SFT Appliance for the Bash Bug

Biscom ships a Linux SFT Appliance, and the operating system it is built on does contain the bug. However it has been determined that there is no way to exploit the bug on the appliance with the default configuration as shipped. If the OS has been modified it could become vulnerable. Biscom recommends patching all systems for this bug. Fortunately patching it is a simple process.  Click here for technical details and how to patch your Linux system.

Customers who have SFT/BDS installed on their own Linux servers should update the Bash shell through the normal update procedure for their OS.

Andy Emery, Biscom Technical Support

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support

 

 


News
Events & Live Webinars
Featured Articles
Tech Corner

Visit our blog: www.biscom.com/blog/

Register for a webinar today or view our featured On Demand webinars at your convenience.

FAXCOM Essentials Training
October 27 – 29, 2014
Biscom Headquarters
Chelmsford, MA

News

Fax Server still supporting Windows 2003?  In approximately 11 months Microsoft will be placing Windows 2003 into mothballs along with Windows XP.  It’s time to dust off the 2003 fax server and consider your options before they discontinue service in July 2015.

Events & Live Webinars

Biscom will once again be a sponsor and attendee at the CHUG Conference in Palm Desert, CA October 9 – 11, 2014.  See you there!

Time to Replace Your FTP Server
Date: September 4, 2014
Time: 2:00 – 2:30pm ET
Register Today!

Automate Electronic Faxes within SharePoint
Date: September 10, 2014
Time: 2:00 – 3:00pm ET
Register Today!

Featured Articles 

Interview with Bill Ho, on Secure File Transfer - Virtual Stategy Magazine

The Top Five Benefits of Integrating Microsoft’s SharePoint with a Faxing Solution
The ability to receive faxes automatically and seamlessly straight into Microsoft SharePoint document libraries without manual intervention offers significant benefits. It is also possible to convert the received fax images into searchable PDF files on-the-fly before the documents are deposited into SharePoint to smooth business processes and make information delivery and storage more powerful and user-friendly. Read more.

10 Ways to Ensure Sync-and-Share Works Well for IT, Users
Enterprise users and consumers alike need the simplicity and ease of use of consumer-grade sharing and synchronization. The common denominator here is ease of use at all times, across the board, and for any application or function. Read more.


Tech Corner

Removing Domain Field and Domain on Login Page

Biscom offers customers the option to integrate their Active Directory accounts with the Secure File Transfer (SFT) software with a simple and easy solution called the AD Connector.  This connector can be configured within the web interface. By default either the domain field is shown on the login page or the user has to sign in with: DomainUsername in the username field. A default domain can be configured so that users only need to enter their user name and password on the login screen to simplify the login procedure.

Removing the Domain field (Web Interface):

  1. Login as an admin and navigate through the following menus:

System and User administration → Server Configuration → Sign In and Password

  1. Find the field that states:  Show domain field on sign in page (for LDAP/AD only) and click the ratio button (no). Scroll down the page and click Update.

Removing the need to type in Domain in the Username Field upon Login:

Windows Server

  1. On your Secure File Transfer Application Server and open Windows Explorer and locate the config directory (for example C:Program Files (x86)BiscomBiscom Delivery Serverconfig)
  2. Edit the fds.properties file and find the line “#ldapDefaultDomain = biscom.com”. Remove the “#” sign and replace “biscom.com” with your AD login domain.
  3. Restart Apache Tomcat Service.


Linux Appliance

  1. Login to the server as either admin or root navigate to the SFT config directory with the command: ‘cd /home/admin/bds/config’
  2. Edit the fds.properties file and find the line “#ldapDefaultDomain = biscom.com”. Remove the “#” sign and replace “biscom.com” with your AD login domain
  3. Restart Apache Tomcat services using the commands: ‘/etc/init.d/tomcat stop’ then ‘/etc/init.d/tomcat start’

Now your users will be able to log by entering just there domain username and password without having to enter a domain.

This month’s Tech Corner brought to you by

Matt Baillargeon, Biscom Technical Support

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support

 


News
Events & Live Webinars
Featured Articles
Tech Corner

Visit our blog: www.biscom.com/company/blog/

Register for a webinar today or view our featured On Demand webinars at your convenience.

FAXCOM Essentials Training
October 27 – 29, 2014
Biscom Headquarters
Chelmsford, MA

News 

We would like to congratulate Joshua Costello, winner of the Tim Howard autographed soccer ball and a big thank you to everyone who participated in our Are You an IT Version of Tim Howard contest.

Biscom Announces New Law Clients
With over 100 law firms placing their trust in Biscom we continue to improve our secure file transfer and secure fax technology to protect the exchange of confidential client data.  We want to express our sincere thanks to our legal customers for their continued support.

Events & Live Webinars

Benefits of Virtualization and Fax over IP
Date: August 6, 2014
Time: 2:00 – 2:30pm ET
Register Today!

Customer Use Case Study: Excelerate Energy
Increasing File Transfer Efficiency and Visibility at Excelerate Energy
Date: August 26, 2014
Time: 2:00 – 3:00pm ET
Register Today!

ILTA Conference

itla14

Please stop by and check out Biscom’s exhibit, booth #222 at ILTA’s 37th Annual Educational Conference, August 17-21 in Nashville, TN.
Join us on August 19, 1:30pm at for the Biscom Solution Spotlight at ILTA 2014.

Featured Articles 

Biscom Verosync Achieves FIPS 140-2 Certification
Biscom, a leader in secure document delivery, today announced that Biscom Verosync, an enterprise-class file synchronization and sharing (EFSS) solution, has undergone the rigorous FIPS evaluation process in order to have its cryptographic module accredited and certified as meeting the FIPS 140-2 standards as defined by the National Institute of Standards and Technology (NIST).  Read more.

Secure File Transfer Strategy
Any investment in a security-centric application that involves sending confidential information outside an organization’s borders must be vetted from both a business as well as a technology perspective.  Read more.

Biscom Verosync new product of the week – Network World


Tech Corner

Using URL Rewrite with IIS to redirect HTTP to HTTPS

Often you want to automatically redirect to HTTPS normal HTTP requests to your web site or application (such as Biscom’s Secure File Transfer server or FAXCOM Web Client). This allows your users to just type in the url as a normal HTTP request and automatically redirect them to a secure SSL connection without them having to type in “HTTPS://” before the web address.
Microsoft provides a tool to do this called URLRewrite, which can be downloaded from Microsoft at: www.iis.net/downloads/microsoft/url-rewrite.
Once you have installed URLRewrite on your webserver run the Internet Information Services Manager and select your website in the Connections Pane. In the Features view pane you will see URL Rewrite. Open it and perform the following steps:

  1. Click Add Rule(s)… (right pane)
  2. Select Blank rule
  3. Click OK
  4. Name: HTTP to HTTPS redirect
  5. Under Match URL
    1. Requested URL: Matches the Pattern
    2. Using: Regular Expressions
    3. Pattern: (.*)
    4. Ignore case: checked
  6. Under Conditions
    1. Click Add…
    2. Condition input: {HTTPS}
    3. Check in input string: Matches the Pattern
    4. Pattern: off
    5. Ignore case: checked
  7. Click OK
  8. Under Action
    1. Action type: Redirect
    2. Redirect URL: https:// {HTTP_HOST}/{R:1}
    3. Append query string: checked
    4. Redirect type: Found (302)
    5. Click Apply (right pane)Now, when users type enter “www.yourwebsite.com” into their browser they will be automatically redirected to “https:// www.yourwebsite.com

This month’s Tech Corner brought to you by Andy Emery, Biscom Technical Support

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support

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News
Events & Live Webinars
Demo Schedule
Featured Articles
Tech Corner

Visit our blog: www.biscom.com/company/blog/

Register for a webinar today or view our featured On Demand webinars at your convenience.

News 

Biscom Announces Secure File Transfer Integration with PayPal

Biscom SFT and PayPal Optimize eCommerce and Financial Processes for Greater Business Agility.  Read more.

Biscom Verosync Achieves FIPS 140-2 Certification
“Meeting the exacting standards of FIPS 140-2 is validation of the strength of a product like Biscom Verosync and ensures customers that Verosync will help them meet federal, state and third-party compliance regulations,”  said Ward Rosenberry, principal, Rosenberry Associates.  Read more.

Events & Live Webinars

FAXCOM Suite: A Directory Enabled Fax Management Solution 
Date: July 9, 2014
Time: 2:00 – 2:30pm ET
Register Today!

Introducing Verosync - Enterprise File Synchronization and File Sharing Solution
Date: July 10, 2014
Time: 2:00 – 2:30pm ET
Register Today!

ILTA Conference

itla14

Please stop by and check out Biscom’s exhibit at ILTA’s 37th Annual Educational Conference, August 17-21 in Nashville, TN.

Demo Schedule

Learn about some of the benefits of Biscom Secure File Transfer in a short demonstration.

Demo schedule 2014

Featured Articles 

Dropbox API rate limited – what?
I saw a question in Stackoverflow.com about handling rate limiting in the Dropbox API. That caught my attention. If you’re building an app that uses Dropbox as its back end, or integrating your existing application to leverage the Dropbox API, this is something that could impact you. Read more.

Email, File Transfer, and Security: Making It All Work Together in the Enterprise
Today, the speed of business along with the trend among workers to bring their own devices like smartphones, tablets and USB sticks into the business environment – all outside the control of IT – are having a big impact on file transfers and ultimately on the way we conduct business.  Read more for seven tips that can help you think through and address your file transfer woes.

Biscom Makes Sending Files More Efficient with Paypal Implementation
Freelancers know very well that sending their work without being paid upfront can be a dangerous activity. Biscom, a company that has been helping businesses send files since 1986, has announced an innovative solution to sending files that can allay those fears for businesses and independent contractors.  Read more.

Selecting a File Transfer Solution: The Five Most Important Points Healthcare Providers Should Consider
In addition to dealing with the challenges of ensuring safe file transfers that meet patient privacy and confidentiality needs, how files are transported, delivered, maintained and audited impact an organization’s ability to improve the quality of care, maximize efficiency, and ultimate control costs.  Read more for five ways to help select a file transfer solution that can meet a healthcare organization’s IT requirements but also improve day-to-day operations.


Tech Corner

Upgrading GE Centricity Medical Imaging with FAXCOM

A common question for users who integrate FAXCOM with GE’s Centricity EMR Medical Records software is: “Can I upgrade my Centricity?”
The answer is: “Yes”. You can run any version of Faxcom CV or Suite for Windows since 9.06.0990 with any version of Centricity.
The Steps to configure the new version of Centricity follow:

  • Uninstall any old versions of Centricity, and delete their directories.
  • Uninstall and reinstall OR upgrade the Faxcom Clients, using the install package which is under the FaxcomQ share.
  • Check and if necessary, correct the following items in Centricity, which might be wiped out by the upgrade:
  • Administration, System, Faxcom:  enter path to the faxcomQ
  • Administration, System, Faxcom:  enable checkbox for “save successfully sent faxes”
  • Administration, System, Faxing (clinical):  select Biscom Fax Printer
  • Update Centricity client on your FaxcomQ system to get the current version of SQL Native Client or Oracle Logician, required for the optional “Fax Status – Flags for failed faxes” feature. Log into Centricity once. Then run the 32 bit ODBC utility. In 64 bit Windows, please run C:windowsSysWOW64odbcad32.exe. Make a new ODBC object like the old one, but with the new SQL client version.
  • If you have changed your llogicdatain path, be sure to change it in the FaxcomQ Centricity setup. 

This month’s Tech Corner brought to you by Anne McCrosky, Biscom Technical Support

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support


News
Events & Live Webinars
Demo Schedule
Featured Articles
Tech Corner

Visit our blog: www.biscom.com/company/blog/

Register for a webinar today or view our featured On Demand webinars at your convenience.

News 

Biscom Earns TopTenREVIEWS’ ‘Silver & Excellence Awards’ for 2014 Best Business Fax Service

According to the review:  Biscom is one of the best enterprise fax services available. With a large feature set, outstanding tracking tools and strong security, this faxing service is an excellent option for a business of any size.  Read more.

Demo Schedule

Learn about some of the benefits of Biscom Secure File Transfer in a short demonstration.

Demo schedule 2014

Join our product demonstration for Biscom’s newest solution:
Introducing Verosync - Enterprise File Synchronization and File Sharing Solution
Date: July 10, 2014
Time: 2:00 – 2:30pm ET
Register Today!

Featured Articles 

Why The World Is Not Ready to Share Sensitive Information
Can Box, the secure file-sharing service, persuade investors in its coming IPOs that it can eventually overcome the wariness or inability of some businesses – especially those dealing with sensitive financial information or health records – to use online services? It is a risky bet at best. Here is why.  Read more.

Is Freemium Really Free
While freemium may work for consumer products and services with a low-touch sales model, enterprise/B2B customers often want to talk to a real person to understand requirements, make sure they will receive business-class support, work through the various anomalies that are inevitable in a large corporate user group, and build a real relationship and partnership with their vendor.  Read more.

Enterprise File Synch Hopes to Drop Dropbox
“Enterprise-grade synchronization, control and dependability, with feature-rich yet highly secure document delivery, accommodating both cloud and on-premise, are exactly what companies need.”  Read more.


Tech Corner

Moving an SSL Certificate from Apache to IIS

Migrating an SFT server from an Apache web server to an Internet Information Server (IIS) requires moving the SSL certificate and private key to IIS. Apache stores the certificate and key files in a different format than is required by IIS, so the first step is to convert the files to a format that can be imported. The same process applies whether you are moving from a Linux SFT server to a Windows SFT server or if upgrading a Windows server from an old version of SFT that supported Apache on Windows.

In Apache the certificate file and the private key file are separate files in the PEM format (base64 encoded x.509 certificate format). To import into IIS these need to be converted to a single PKCS12 format file that contains the certificate, the private key, and optionally any required intermediate certificates. The tool used to do this is openssl (which will be installed with any implementation of Apache).

If your certificate file is named cert.crt, your private key file priv.key, and you have an intermediate ca certificate named intca.crt the command line to convert to a PKCS12 file called cert.pfx would be:

openssl pkcs12 -export -out cert.pfx -inkey priv.key -in cert.crt -certfile intca.crt

You will be prompted for a password to protect the file. This password will be needed to import into IIS.

If the openssl program is not run in the same directory as the certificate files the full path to the files is required.

The –certfile parameter is optional and only necessary if there is an intermediate certificate file required for this certificate. Intermediate certificates can also be imported into IIS separately and do not absolutely need to be included in the PKCS12 file.

Now all that remains is to import the PKCS12 file you created into IIS. In the IIS Management console select your Web Server in the left pane and then select Server Certificates under IIS in the main window. Then choose Import from the right pane and follow the wizard. You will be prompted for the PKCS12 file, and then the password you gave the file. Once the import is done you will be able to use the certificate for SSL on IIS.

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support


News
Events & Live Webinars
Demo Schedule
Featured Articles
Tech Corner

Visit our blog: www.biscom.com/company/blog/

Feature Webinar:

Learn how FEGS / AllSector have improved cost and productivity ROI using Secure Fax Hosting with FAXCOM Anywhere.
View the webinar.

News

Biscom Customer Training: May 19-21 at Biscom Headquarters in Chelmsford, MA.  Please see biscom.com/support/training for more information.

Demo Schedule

Learn about some of the benefits of Biscom Secure File Transfer in a short demonstration.

Featured Articles

Biscom’s FAXCOM Fax Server Enabled PASWMO to Maintain Business Continuity

Pediatric Associates of Southwest Missouri (PASWMO) was able to keep its operations going during an emergency thanks to the deployment of Biscom FAXCOM Fax Server; the product allowed PASWMO to ensure continuity of business after a recent crisis: a massive tornado destroyed its primary office location in Joplin, Missouri.   Read more.
Cloud Faxing: New-Age Faxing Combined with the Cloud Can Meet Today’s Complex Compliance Environment

Here are the most important considerations to look at when evaluating digital HD-IP Fax, High-quality color digital transmission, Encryption and direct point-to-point transmission, Ability to run on a virtualized fax server.  Read more.

The Obvious — And Not So Obvious — Facts About Secure Information Exchange

Locking down information is a difficult task. The Internet, highly connected corporate networks, and a multitude of information delivery and sharing applications, including email, have made companies extremely permeable with respect to the inflow and outflow of data. Of particular importance is the potential transfer of sensitive information to unauthorized recipients.  Read more.


Tech Corner

Easy Faxing from Outlook

Did you know? It’s quick and easy for end users to send faxes from Microsoft Outlook using Biscom’s fax servers and/or Biscom hosted fax solutions!  Your users are already familiar with using Outlook to send and receive email, so we’ve integrated fax right into their accustomed workflow.  Using it to send faxes is a snap, with little additional user training.  You have the option of using the simple fax address method (faxnumber@domain), selecting an existing fax recipient from your address book, or using the Biscom developed Outlook extension which further simplifies the experience by providing an easy-to-use template for sending.

Creating a new fax message is simple.  Click Add Recipient and type in a name and number.  All that’s left to do is to add your message, attachments, and send just like you would for any email.  The Fax Options and Sender Information buttons allow you to add additional information to the cover page and choose a priority scheduling, cover page, and so on…

Did you get a reply to your fax?  Received faxes come in as a typical email message containing a PDF file with attachment.  Since they’re just emails, you can read, archive, or forward the faxes to anyone within your organization.

The Outlook extension can be used in conjunction with premise fax servers or either of our cloud based FAXCOM Anywhere hosted solutions, Enterprise or Office accounts.  An Outlook extension preconfigured for the FAXCOM Anywhere Office hosted servicer is available upon request.

The Outlook extension integrates into your users’ pre-existing email workflow.  While it’s not required to be installed the Outlook extension reduces support costs by eliminating many user questions and can be deployed via Group Policy or other desktop software distribution applications.  Regardless of your choice of method, with Biscom’s fax software, sending a fax from Microsoft Outlook is as simple as sending an email.

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or www.biscom.com/support

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Follow our blog:
http://www.biscom.com/company/blog

 

News and Events

Featured Articles of the Month

Live Webinars

Tech Corner

- – - – - – - – -

“Biscom provided the best out-of-the-box solution for Teleflora. Their support documentation was excellent, answering virtually all of our questions before we even had to pick up the phone.”

- Mark Quigley, Senior Systems Engineer

- – - – - – - – -

“Implementing Biscom’s fax solutions has resulted in big savings in both time and money, in addition to a significant impact on customer satisfaction levels. Biscom is exactly what we were looking for!”

– Subhadip Chatterjee, VP of Information Technology

- – - – - – - – -

 

To share your experience with us please send to marketing@biscom.com

 

News and Events
centricity_live_2014Biscom will be exhibiting at Centricity Live 2014, May 4-7 in Denver, CO. Stop by and visit with us!
Biscom Customer Training: May 19 – 21, 2014 at Biscom Headqarters in Chelmsford, MA. Please see http://www.biscom.com/support/training/ for more information.
13 Quick Questions – 1 Big Chance. Take the Biscom Survey Today.
Biscom invites you to participate in a short survey on file transfer, sharing and synchronization: https://www.surveymonkey.com/s/9ZBK3G2
What’s in it for you? Two things.
1. Your participation entitles you to a full copy of the survey results. Learn what others are thinking around security risks, compliance, budgeting and the future of file transfer.2. You will be entered to win a $100 AmEx gift card, winner to be drawn at random once the survey closes.We hope you’ll participate and good luck in the drawing!


Featured Articles of the Month

Analyzing LTNY: Lawyers Want Easy Tech With More Tools

“This year, the watch words for legal technology are “easy” and “more.” Legal technology should not make the business and practice of law more difficult, and lawyers should get more, not less from their investments in technology; so make that “more easy,” please.” Read more.

Seven Tips to Improve and Safeguard Secure Document Delivery Communication in the Face of Changing Regulations Due to ICD-10: A HIPAA Checklist

Since physicians and other providers use the ICD system to classify and code all diagnoses, symptoms, and procedures recorded in conjunction with hospital care, incorporating massive data changes that will be brought on from ICD-10 is forcing everyone to look at their systems, upgrade their software to accept the new codes and verify procedures/milestones for data sharing at the point of care. Read more for the seven tips.


Live Webinars

FTP or Secure File Transfer: What to use when?

Date:April 23, 2014
Time: 2:00 – 2:30pm ET

LIVE WEBINAR: Discussing the benefits and differentiators of FTP and Secure File Transfer in our efforts to help you make the right decision for your business.

Secure Fax Hosting

Date: April 29,2014
Time: 2:00 – 3:00pm ET

LIVE WEBINAR: Learn how FEGS / AllSector have improved cost and productivity ROI using Secure Fax Hosting with FAXCOM Anywhere presented by Aaron Matatov, Field Operations Manager at AllSector.


Tech Corner

Using a Shared Session Name for Inbound Fax Redundancy

There are many options for building a high availability FAXCOM environment, including leveraging Windows Clusters, redundant services across multiple data centers, high availability storage arrays, load balancers, web server farms, etc. Yes FAXCOM supports all of this, no we are not going to talk about any of it this month.

Instead we are going to talk one simple configuration option that provides inbound redundancy without any expensive hardware, software, or buzzwords: Shared RX Sessions.

A Fax Server delivers faxes to a Queue, which in turn delivers faxes to the end user. Each Queue has a unique session name that is made up of the name of the server it is installed on followed by the name of the queue, such as “Myservername_Queue01”. On the fax server inbound faxes are assigned to different Queues by this session name.

You can configure Queues to route faxes based on an arbitrarily assigned Shared RX Session name. The same shared name can be assigned to two (or more) queues. Once configured both queues can pick up inbound and deliver inbound faxes routed to that session name, and if one queue stops working for any reason the other queue will continue to deliver the faxes.

To configure a Shared RX Session in the FAXCOM Suite for Windows Management Console right click on the Queue you want to configure and select ‘Properties’. Near the bottom of the ‘FAXCOM Connections’ tab there is blank box labelled “Shared RX Session”. Type in the name you want to use for your shared session, such as “SharedRX”, and click ‘OK’. Repeat this process on your second Queue and assign it the same Shared RX Session name.

Now go to the fax server and launch the FAXCOM Server Administrator then choose ‘Inbound Routes’ from the ‘Configure’ menu. Your Shared RX Session name will appear as an available destination. Simply change your Default Route or any individual routes to route to your shared session and either Queue may pick up and deliver received faxes.

Shared RX Sessions automatically work for LDAP Users and Mailbox Server users. Additional steps may need to be taken for internal FAXCOM Users or for applications – contact Biscom Support if you have any questions.

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or http://www.biscom.com/support


 

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We have a new link for our blog:
http://www.biscom.com/company/blog

 News and Events

 Featured Articles of the Month

 Live Webinars

 Tech Corner

- – - – - – - – -

“Adoption by end-users was pretty much immediate and the initial feedback was that Biscom was quick and easy.”

– Scott Bolser, Messaging and Collaboration Team Leader

- – - – - – - – -

“Implementing Biscom’s fax solutions has resulted in big savings in both time and money, in addition to a significant impact on customer satisfaction levels. Biscom is exactly what we were looking for!”

– Subhadip Chatterjee, VP of Information Technology

- – - – - – - – - 
To share your experience with us please send to marketing@biscom.com

 News and Events

MBA_image

Biscom will be attending MBA’s National Technology in Mortgage Banking Conference & Expo March 18-21 at the JW Marriott in Los Angeles.  Visit us at booth 417 and learn what Secure File Transfer has to offer for your business.

CHUG_Spring_2014_image_600x118px

Biscom will once again be sponsoring and attending the Spring 2014 CHUG Conference, April 3-5 in Las Vegas, Nevada.

Biscom Customer Training: May 19 – 21, 2014 at Biscom Headqarters in Chelmsford, MA.  Please see http://www.biscom.com/support/training/ for more information.

Biscom Launches Enterprise-Class Sync and Share Solution

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Simple and easy to use for end users, centralized management and control for IT

Just in case you missed it last month, we’re excited to introduce our newest solution, Biscom Verosync, an enterprise-class file synchronization and sharing (EFSS) solution.  Read more.


 Featured Articles of the Month

Top File Sharing Features That Make The Perfect Solution

Today, IT administrators and end users are clamoring for safe, easy, trackable ways to have updated files at all times. The flexibility of any product, working within physical, virtual, or cloud infrastructure, means faster deployment and easy collaboration inside and outside of the enterprise. If an enterprise solution can meet these needs, it can become a perfect solution for everyone in the enterprise.  Read more.

Sync and Share with Biscom

Having access to files any time and from any location is not a new need. However, today the amount of data being created, distributed and shared is growing exponentially. The “flattening” of the world, through globalization, offshoring and outsourcing, has also created greater communication needs among partners and workers as network orchestration has increased.  Read more.

It’s not just retail…University of Maryland joins Target in data breach trouble

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University of Maryland suffered a large data breach last week when information for over 300,000 people including names, Social Security numbers, dates of birth and university identification numbers was stolen.  This latest breach occurs just when the media coverage of Target’s data loss was just quieting down.  Read more.


 Live Webinars

Stop Sending Large Confidential Files Through Outlook

Date: March 19, 2014
Time: 2:00 – 2:30pm ET

LIVE WEBINAR: Discussing the benefits of sending and receiving files through Biscom Secure File Transfer in order to eliminate many of the issues related to email attachments. 

register_now_webinar

Five Things About Fax That You Should Know

Date: March 26, 2014
Time: 2:00 – 2:30pm ET

LIVE WEBINAR: Disproving the most common fax fallacies across industries.

register_now_webinar


 Tech Corner

Java LiveConnect Calls

 

You might wonder why your users are getting warning pop-ups and other messages about the SFT Java applet. A little background on why this was happening might help you understand why we had to update our code to better handle the Java warnings.

 

LiveConnect is a technology for rich internet applications (RIA) that allows Javascript to make calls to RIAs, such as the SFT Java applet. Starting with Java 7 update 45, released back in October 2013, LiveConnect calls were no longer allowed to run by default, causing many applications using LiveConnect, including SFT, to show warning messages.

 

Because there are ongoing issues with LiveConnect and no resolution in sight to remove the warnings, we have moved the file attachment process to a separate web page that does not use LiveConnect. The SFT  version 4.3.1036 applies these fixes to address the LiveConnect warnings. We have upgraded many of our customers already – if you haven’t upgraded, please contact support to schedule a time to perform the upgrade, which is free for all existing customers.

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or http://www.biscom.com/support


The Leader in Secure Enterprise Fax and File Transfer

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Follow our blog http://www.biscom.com/company/blog

 News and Events

 Featured Articles of the Month

 Live Webinars

On Demand Webinar

 Tech Corner

- – - – - – - – -

“Biscom was a win/win for IT and the staff.  If a client needs a file right away, an attorney or paralegal can send it without any – or with minimal – IT involvement.  And IT gets to sleep at night”

– Arron Johnson, IT Director, Outten & Golden

- – - – - – - – - “We looked at other file tranfer solutions but none were as easy to use and as secure as BDS.”

– Dave Brown, CISSP, AVP, Information Risk/Security Architect, Rockand Trust Company

- – - – - – - – -
To share your experience with us please send to marketing@biscom.com

 News and Events

Biscom Launches Enterprise-Class Sync and Share Solution

verosync_200x87px

Simple and easy to use for end users, centralized management and control for IT

We’re excited to introduce our newest solution, Biscom Verosync, an enterprise-class file synchronization and sharing (EFSS) solution. Verosync brings syncing simplicity to users while allowing IT staff to maintain control over data in their network. This flexible solution works within any organization’s existing infrastructure.  Read more.

legal_tech

Biscom will be an exhibitor at this year’s LegalTech New York 2014 on February 4-6 at Hilton New York Hotel.  Visit us at Booth 1615!  Don’t forget to stop by and take the Biscom Challenge!  

MBA_image

Biscom will be attending MBA’s National Technology in Mortgage Banking Conference & Expo March 18-21 at the JW Marriott in Los Angeles.  Visit us at booth 417 and learn what Secure File Transfer has to offer for your business.


 Featured Articles of the Month

Mobile_Enterprise_logo

10 Things To Ensure Secure File Transfer

Email is the backbone of most enterprise organizations’ communication infrastructure and an incredibly useful tool for business. However, email has also become the de facto file transport system for most organizations, a role it was never intended to play. As a result, large file transfers sent through email impede efficient email server performance and present security concerns, resulting in slow message delivery times, higher storage costs, slower backups and restores.  Read more.

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10 Ways File Sharing Will Change in 2014

Data security is on everyone’s mind. If even giant companies like Target can’t keep their customer data safe, how can a small business owner do it?  Bill Ho, president of file transfer solutions provider Biscom, offers 10 predictions on how security and storage needs will impact large file transfers in 2014.  Read more.


 Live Webinars

Say Goodbye to FTP Servers

Date: February 12, 2014 Time: 2:00 – 2:30pm ET

LIVE WEBINAR:  Most organizations have outgrown the limitations and unfriendliness of the ubiquitous FTP server for sharing files, and now require a solution that is simple, secure, and functional.  The ideal solution should also be easy to manage by the IT team, and support robust reporting and auditing.

Biscom Secure File Transfer is:

  • Easier to use than FTP
  • More secure and manageable
  • More automated, e.g. user management
  • Self-service – no IT involvement needed
  • Auditable with reports suitable for compliance needs

register_now_webinar

Virtualizing your fax solution… You Can Do It!  Here’s How

Date: February 18, 2014 Time: 2:00 – 2:30pm ET

LIVE WEBINAR: More and more companies have come to realize the cost savings and productivity benefits derived from implementing a virtual fax solution and connecting to a FoIP (Fax over IP) environment. In fact, even if you do not have a VoIP network in place today, you can still implement FoIP and virtualize your fax server through use of the Dialogic Brooktrout SR140 fax software and media gateway.

register_now_webinar

 

 On Demand Webinar

Cybercrime is endemic.  Protect your data. featuring: Wayne Dunn, CTO and Senior Vice President of HarborOne Bank.

During his discussion he covered:

  • Key banking security issues, including regulatory compliance
  • Verification of third party IT vendor security
  • Monitoring and segregating customer data
  • Mobile banking and BYOD security
  • Cloud vs on premise
  • Securing document exchange with customers and vendors

View the on demand presentation


 Tech Corner

Merging and Splitting Packet captures

Over the last couple of months we looked at using Wireshark to capture network traffic and analyze Fax over IP (FoIP) calls as well as using the command line utility Dumpcap.exe. This month we will look at two more command line utilities, Editcap.exe and Mergecap.exe.

Large FoIP captures can be too big to open in Wireshark for analysis, and it becomes necessary to split them into smaller files. Editcap can be used to break up large trace files. How large a file can be opened in Wireshark depends on the resources of the system being used to open the file, but 1,000,000 packets is a good size to start with, which will result in a file about 100-125Mb in size.

Sometimes a third party (a SIP provider for example) will supply Signaling (SIP or H.323) traffic in a separate capture file from the media traffic (t.38 or g.711). Mergecap will join two separate capture files together and automatically take care of sequencing all the packets in the correct order.

Wireshark command line utilities are located in the Wireshark program directory (c:program fileswireshark). Each utility in the Wireshark directory has a corresponding html file that documents usage.

To use editcap to split a large capture into 1,000,000 packet files use the following command line:

editcap.exe –c 1000000 c:capturebig.pcap c:captureout.pcap

The –c parameter is the number of packets for each output file, followed by the name of the input file (the file that will be split) and then the name for the output file. Editcap will make multiple output files with sequential names that start with what is specified on the command line for the output filename.

The simplest use of mergecap is:

mergecap.exe –w c:capturemerged.pcap c:captureinput1.pcap c:captureinput2.pcap

The –w parameter is the output file to write and that can be followed by any number of input files.

If merged.pcap turns out to be 3Gb in size you know what to do with it!

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or http://www.biscom.com/support


 

Biscom Product News for Secure Fax and Secure File Transfer

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The Leader in Secure Enterprise Fax and File Transfer

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Follow our blog http://www.biscom.com/company/blog

- – - – - – - – - “Biscom was a win/win for IT and the staff.  If a client needs a file right away, an attorney or paralegal can send it without any – or with minimal – IT involvement.  And IT gets to sleep at night”

– Arron Johnson, IT Director, Outten & Golden

- – - – - – - – - “We looked at other file tranfer solutions but none were as easy to use and as secure as BDS.”

– Dave Brown, CISSP, AVP, Information Risk/Security Architect, Rockand Trust Company

- – - – - – - – -
To share your experience with us please send to marketing@biscom.com

 

News and Events

 

Biscom-secure-mail-logo-300x102

Biscom SecureMail offers simple, reliable, secure file transfer with the benefits of the Cloud.  Biscom SecureMail enables lightning fast set up, simple billing and world class support. Files that are sent using Biscom SecureMail automatically are deleted after 30 days. 

MobileIronAppConnectI

The Biscom integration with MobileIron AppConnect ensures employees can securely exchange files from their mobile devices while IT has the policy controls it needs to secure and manage corporate data.  Learn how MobileIron Enterprise Mobility Managment and Biscom Secure File Transfer combine to secure access and exchange of confidential data on personal mobile devices.

MobileIron_and_Biscom_play

As the National Roadshow entitled, “How to Lock Down BYOD Data with Mobile Device Management and Secure File Transfer” comes to a close there’s one last stop on January 7 in Boston.  Attendees will learn the practical steps legal professionals can take to diffuse security threats on BYOD and document exchanges.


Featured Articles of the Month

Mobile_Enterprise_logo

No one appreciates a fair-weather friend, the kind that is only around when something is in it for them, and quick to disappear when help is needed. But fake friends are even worse, the social profiles of people who simply do not exist in the real world. However, such profiles serve as bait, whether to collect information, or send out malware, or believe it or not, corporate espionage.  Read more.

datacenterpost

As one of the country’s leading civil defense litigation law firms, and with a practice group specifically focused on privacy and data security matters, Marshall Dennehey Warner Coleman & Goggin takes the protection of its clients’ data very seriously. Secure file transfer means everything. In an effort to maximize safeguards, Marshall Dennehey’s management identified a need for secure file transfer technology that would meet and/or exceed security and regulatory requirements; provide an intuitive, self-service solution for its attorneys and clients; and integrate and interoperate with existing applications.  Read more.

vmblog_com_logo

In 2014 and beyond, we will see virtualization and faxing meet with more emphasis on faxing. You may ask: “Do people still fax?” The answer is, they absolutely do, in greater numbers each year. What’s changing is that they’re not faxing from fax machines anymore-they’re faxing from desktops, email-to-fax services, multi-function devices, and of course, from enterprise-strength computer-based solutions. Read more.

VIB

Ten things you didn’t know about Biscom:

  1. Biscom is the leader in secure enterprise fax and file transmission
  2. BiscomSFT can run on your own network, completely configured and customized for your business
  3. Biscom supports iPad, iPhone, Android, other mobile devices

Read more here


Live Webinars

Free Webinar – Automate Electronic Faxes within SharePoint, January 14

LIVE WEBINAR:  As more and more businesses are adopting Microsoft SharePoint to access shared workspace information stores, and documents, there is greater demand to include automated faxing capabilities within SharePoint.  With Biscom’s Enterprise Fax software for SharePoint, organizations can now

  • Automatically route incoming faxes as searchable PDF files into document libraries
  • Extract information from the fax image such as bar code data and auto populate document libraries
  • Receive notification via email when a fax is delivered into SharePoint
  • Send outbound faxes from document libraries with audit and tracking capabilities

Please join us on January 14 at 2pm ET for this free informational webinar and learn how you can integrate fax with SharePoint.**Register here:  Join us on January 14 at 2pm ET for an informational webinar

 

Free Webinar – Best Practices for Mitigating Risk of Bank Data Breach, January 22

LIVE WEBINAR:  Cybercrime is epidemic and banks and credit unions are being targeted as a rich source of credit and personally identifiable data.  Biscom is pleased to sponsor an important webinar that will feature Wayne Dunn, CTO and Senior Vice President of HarborOne Bank.  Wayne will present strategies and best practices implemented at HarborOne to mitigate the risk of security breach and protect customer information.  The webinar will also overview Biscom Secure File Transfer, including how leading financial services organizations are deploying Biscom to protect document exchange with customers and business partners.

**Register here:  Please join us January 22 at 2pm ET for this educational webinar


Tech Corner

Capturing Fax over IP Calls from the Command Line

Last month we talked about using Wireshark to capture and analyze Fax over IP calls. This month we are going to show how to take a capture from the command line. Wireshark includes a number of command line utilities, and dumpcap.exe is can be used for creating a capture from the command line.

Running Wireshark is useful for short captures and test calls, but sometimes you need to take long captures in a high volume environment. If you are trying to capture an intermittent problem that occurs in a production environment, you may want to capture all calls for an hour and then go back and analyze them later. The resulting capture will be very large, and capturing with the full Wireshark application will require considerable system resources, which could be a problem on a busy 96 port fax server.

Dumpcap.exe can take a capture from the command prompt. It can be set to filter only specific traffic for a fixed duration. Dumpcap is located in the Wireshark program directory (c:program fileswireshark). Each utility in the Wireshark directory has a corresponding html file that documents usage and all the available options.

In this example we are going to capture all traffic between the FoIP Gateway and the fax server for one hour into a file called test.pcap. The FoIP gateway is 10.1.1.10 and the fax server is 10.1.1.20:

dumpcap.exe -w c:capturetest.pcap -f “(src host 10.1.1.10 and dst host 10.1.1.20) or (src host 10.1.1.20 and dst host 10.1.1.10)” -a duration:3600

The –w parameter is the output file to write to. This file can be opened in Wireshark after the capture is complete. The file does not need to be opened on the computer where the capture was taken but can be opened on any system with Wireshark installed.

The –f parameter is the filter parameter. In this example we are only capturing traffic from the gateway to the fax server or from the fax server to the gateway.

The –a parameter is the autostop condition. In this example we specified a duration of 3600 seconds (1 hour).

If you have more than one network interface in the fax server you will need to specify which interface to capture with the –I switch (see the dumpcap.html file in the wireshark directory for usage).

For questions on Biscom software versions or upgrades, please contact us at 1-978-250-8355 or http://www.biscom.com/support


 

Biscom Product News for Secure Fax and Secure File Transfer

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