Rogers Communications

In 1981 Rogers Communications, Inc. became Canada’s largest cable operation. Today, the Toronto-based media and communications company operates with over 25,000 employees in four different divisions under the Rogers name: Media, Telecom, Wireless, and Cable.  Providing a diversified range of services from voice over cable telephony to sports entertainment, success at Rogers depends on the streamlining of business processes and reliability of their technology applications.

The Problem:
Integrated Document Delivery for Oracle E-Business Suite and XML Publisher

In October 2005, the team at Rogers planned to integrate their existing fax server solution with Oracle E-Business Suite and its latest technology, XML Publisher. Unfortunately, the situation did not turn out as planned and frustrations set in once it became clear that the two applications were not compatible. Neither vendor was able to provide the appropriate response to fulfill Roger’s need to fax and email purchase orders at a volume of 2,500 to 3,000 pages per day. The existing fax server solution could not view updated fax statuses within Oracle or pass the appropriate field details necessary to identify the status of requests. After spending six months and significant resources in a joint integration effort with internal staff, consultants, and their current vendors, Rogers Communications began the search for alternative document delivery vendors.

The Solution:
FAXCOM Server and AventX Oracle Connector

In April of 2006, Rogers investigated the Oracle faxing solution provided by Biscom Inc. and STR Software. For over 18 years, the two organizations have partnered in developing automated document delivery solutions for UNIX, Linux, and MPE environments. With the flexibility of document types supported by Biscom’s FAXCOM solution, users of STR Software’s AventX solution enjoy reliable, automated, and interactive document delivery via fax, email and print of any output document.

Within one day of being contacted, STR Software completed a remote-installation and configuration of the AventX Oracle Connector for document delivery via fax, email, and print. The following day, STR Software gave Rogers’ users a live, on-site demonstration highlighting AventX integration with XML Publisher on Oracle EBS.

Ben Bruno, President of STR Software, explains the importance of the demonstration, “In just a short amount of time, a demonstration proves our seamless integration into Oracle, product scalability, and ease of user management to audiences ranging from system administrators to high-level executives.”

After learning that Rogers’ subsidiary, The Shopping Channel, was a satisfied AventX customer of twelve years, Larry Michieli, VP of Financial Systems at Rogers, did not need any more convincing. “I quickly called our VP of Finance at The Shopping Channel and asked him about AventX. We talked about reliability and he could not recall any problems with faxes not being sent or other problems. Essentially, it is there and it works. That did it for me.”  In less than three weeks from the company’s initial inquiry, Rogers Communications made the decision to purchase and implement STR Software’s AventX solution with Biscom’s FAXCOM Server solution.

Going live with AventX on June 12th, Rogers was able to retain both of its two-channel fax servers by replacing the existing fax server software with FAXCOM software  — in less than one hour. Now, users at Rogers benefit from AventX’s advanced features such as the bursting of any document using the document wizard, support of the multi-organization model, and confirmation of delivery directly into Oracle tables.

When asked if Rogers would purchase AventX again, Dave Fitzsimmons, VP of Corporate Systems, attests, “Absolutely. I have been in IT for over thirty-five years, and never, in my life, have I found a product that was installed in one day and has been used flawlessly ever since.”

About Biscom Inc. & STR Software

Biscom Inc. & STR Software have partnered for over 18 years, developing automated document delivery solutions for UNIX, Linux, and MPE environments. With the flexibility of document types supported by Biscom’s FAXCOM solution, STR Software’s AventX users enjoy reliable, automated, and interactive delivery via fax, email and print of any output document. In addition to Oracle and SAP certifications, AventX easily supports AMISYS, Baan, Ecometry, IFAS, JD Edwards, MANMAN, PeopleSoft, homegrown solutions, and many more. STR Software has provided solutions for a wide variety of organization including MasterCard, GE, Cisco, Logitech, Burlington Coat Factory, Chick-fil-A, Lenox, and Electronic Arts.

Founded in 1986, Biscom pioneered the fax server and host computer integration marketplaces. Biscom has provided many of the world's largest companies with enterprise communications solutions, most notably its award-winning FAXCOM enterprise fax management solutions. The FAXCOM Server enables users, applications, and business processes to send and receive faxes. The FAXCOM Server fax enables many specific computing environments, including Microsoft Windows and Exchange, Linux and UNIX, and IBM iSeries and Mainframes. FAXCOM is the fax engine for health care applications such as Centricity EMR by GE and Syngo Radiology Suite by Siemens Medical Solutions, and also integrates into mortgage processing, enterprise content management (ECM), and business process management (BPM) applications.