Customer Success Stories
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featured SUCCESS STORY
St. Anthony's Medical
"We used to get a lot of complaints about having too many lost orders via fax. After implementing Biscom’s fax solutions, user complaints plummeted and we haven’t had any missed orders since." - Sherry Chilton, St. Anthony Medical Center
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FEATURED CASE STUDY
Dana-Farber Solves Security, File Transfer Challenges Among Researchers Worldwide
"If scientists want to send 400 files totaling about 13 GB for review, BDS, which has terabytes of storage space, handles the load easily.... It is a beautiful and elegant tool anyone can use." – Matthew Temple, Director of Research Computing
Case Studies
PLUS Diagnostics Delivers Immediate, High Resolution, Secure, Color Lab Results to Physicians
"We knew we wanted a new system, and we knew we wanted it to be secure, Internet based, and yet easy to use, on both ends.”
Download case study (.pdf)Biscom Drives Epic Integration, Secure Fax Communications, and Business Continuity at Major Southeast Integrated Health Network
Industry-leading enterprise fax solution provides major integrated hospital network with secure, cost-eff ective methods of delivering documents via fax and email, bolsters disaster-recovery strategy.
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Barnes Healthcare Services Communicates More Effi ciently and Eff ectively with Homecare Customers after Deploying Biscom’s Business Continuity Hybrid Fax Platform
"From a feature and functionality standpoint, Biscom is the best we’ve come across. We are nowable to communicate with our customers without problems, and have re-earned their trust."
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Acclaris Sees Benefits from both Hosted and Premises-Based Fax Solutions
"Implementing Biscom's fax solutions has resulted in big savings in both time and money, in addition to a significant impact on customer satisfaction levels. Biscom is exactly what we were looking for!"
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Biscom’s Fax Server Solution Solves Mission-Cricital Business Problems for Shields Healthcare
"Thanks to Biscom, we no longer have problems with system flow or performance. We’re now able to route by any ANI and OCR. Inbound orders received via fax or via online ordering are indexed and the application creates the workflow according to programmed business rules. It makes the jobs of our staff members and managers much easier."
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Teleflora Improves Sales Order Process via Fax and Increases Revenue with Biscom’s Network Fax Solutions
"Biscom provided the best out-of-the-box solution for Teleflora. Their support documentation was excellent, answering virtually all of our questions before we even had to pick up the phone."
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Large Insurance Agency Solves Cumbersome Fax Challenges by Implementing Biscom’s Hosted Fax Service
"I like Biscom’s Hosted Fax Service, my boss likes it, and other users like it. Overall, we are very happy with the product and the service we’ve received"
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Zuckerman Spaeder Secures Employee Records with Biscom
“You can securely send whatever confidential employee data you might have – addresses, social security numbers and compensation and benefit enrollment information – by simply clicking on a button in Outlook and pressing send.” - Sharon Bovelle, Chief Human Resources Officer, Zuckerman Spaeder LLP
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Medical Device Company Must Meet Various Mandates During Data Transmission
“Just meeting the compliance goals pays for itself in the time it’s saved me. If we didn’t use BDS, I’d have to create some kind of audit trial or guarantee that we’re meeting compliance when we send an encrypted document.” – Joseph Tennyson, Director of IT
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National Radio Network Realizes Immediate ROI, Increased Network Performance, and Happy Customers with Biscom
"Biscom has really scaled up nicely. We’ve been able to add 5,800 radio stations [recipients] and 450,000 deliveries without even a hint of performance, speed, or slow-down issues." – Conrad Trautmann, EVP Technology
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Children’s Hospital Boston Selects BDS as a Scalable, Easy-to-Use Solution for Secure Ad Hoc Large-File Transfers
"Adoption by end-users was pretty much immediate and the initial feedback was that Biscom was quick and easy." – Scott Bolser, Messaging and Collaboration Team Leader
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Arnstein & Lehr Automates Secure Document Exchange and Improves Collaboration with Biscom
"Biscom is straight-forward to use and easy to implement. Our clients adapt to it quickly, and our lawyers even more quickly." – Joel Rothman, Partner
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Outten & Golden Eliminates File Transfer Challenges with Biscom
"Biscom was a win/win for IT and the staff. If a client needs a file right away, an attorney or paralegal can send it without any - or with minimal - IT involvement. And IT gets to sleep at night." – Arron Johnson, IT Director
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Dana-Farber Solves Security and File Transfer Challenges and Improves Collaboration Among Research Groups Worldwide
“If scientists want to send 400 files totaling about 13 GB for review, BDS, which has terabytes of storage space, handles the load easily.... It is a beautiful and elegant tool anyone can use." – Matthew Temple, Director of Research Computing
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SpaceX Replaces FTP with Biscom Delivery Server and Improves File Transfer Efficiency by 98%
"One of the biggest benefits of BDS is that it can run on our own network in the way I want to run it. Biscom Delivery Server was the only solution that offered this level of configuration and customization....In fact, we’ve reduced the time to encrypt and send files from two hours to less than two minutes." – Branden Spikes, CIO
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Mass General Hospital Doubles Document-delivery Pace, Cuts Costs More than Half with Biscom Delivery Server
"By partnering with Biscom, we were able to meet pending meaningful use objectives, all in a user-friendly, easy-to-install, and easy-to-train-on system, right out of the box." – Mark Haas, Associate Director of Health Information Services
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Con-way Eliminates Large Email Attachments
"Biscom Delivery Server helps IT provide services that are specific to our business needs. People need to send large files and now we can help them do that. Instead of saying no you can’t send that file, it’s too large, we now say you can send it with BDS." – Scott Bueffel, Messaging Administrator
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Rockland Trust Replaces Courier/Overnight Services
"Biscom Delivery Server was an integral part of making the acquisition of Slade’s Ferry Bancorp successful, there won’t even be a question of how we’re going to get the files from another acquisition next time; BDS will be built into the project plan from the start." – Dave Brown, CISSP, AVP, Information Risk/Security Architect
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