BISCOM Announces Donation of Message Processor to CareGroup Healthcare
Will Let CareGroup Staff Get More Utility from their BlackBerry Handhelds
FOR IMMEDIATE RELEASE
Press Contact: Erik Wennerstrom
Chelmsford, MA – July 15, 2003 –Biscom (www.biscom.com) At a press conference this morning, Biscom, Inc. announced the donation of one of its MobileAccess Message Processing Units to Boston’s CareGroup Healthcare System. CareGroup includes academic health centers, community hospitals, physician offices and community health centers. It offers a broad spectrum of health services to residents of Eastern Massachusetts.
CareGroup’s IT and management staffs are frequently on the move throughout their various sites. They depend upon BlackBerry wireless handhelds from Research In Motion (RIM) to provide mobile communications in their day-to-day (and night-to-night) running of the organization. But the RIM devices allowed them to view only the message bodies, not the attachments. MobileAccess now lets CareGroup staff members read attachments from MS Word, MS Excel, Adobe Acrobat, and many other applications. Furthermore, it also lets them send and receive faxes and browse Web pages.
“BlackBerry provides the best email communications device on the market today, but a lack of robust attachment support has been its limitation,” says John Halamka, MD, Chief Information Officer of CareGroup. “MobileAccess fixes that and allows it to meet all of our needs – and respond in real time.”
“There were no learning curve issues for us to implement MobileAccess,” explained Dr. Halamka. “The program flags email attachments, then via a shortcut set up on my BlackBerry called ‘convert’, sends, processes and returns the messages in one easy step. I’ve also used the remote faxing feature, which works very well.”
“Biscom is proud to be a part of the critical communications system for the CareGroup,” says S.K. Ho, Biscom’s founder and CEO.”We hope the donation of MobileAccess to this very worthy non-profit organization will assist them in continuing to provide medical care of the highest quality, and in the timeliest manner.”
The CareGroup member hospitals include: Beth Israel Deaconess Medical Centers in Boston and Needham; Mount Auburn Hospital in Cambridge and New England Baptist Hospital in Boston.
CareGroup has 13,000 employees, a 2,000-person medical staff (300 doctors) and 1 million active patients. The IT department is responsible for 9 million patient records, 100,000 daily emails, 18,000 users on the Exchange server of which 100 users use BlackBerry handheld devices.
Founded in 1986, Biscom pioneered the fax server and host computer integration marketplaces. Biscom has provided many of the world’s largest companies with enterprise communications solutions, most notably its award-winning FAXCOM enterprise fax management solutions. Through acquisitions and the development of new technologies, Biscom has evolved into a provider of multiple product lines, including secure document delivery, file conversion and image viewing and enhanced messaging solutions. Biscom is headquartered in Chelmsford, Massachusetts.
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