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BISCOM
Announces Donation of Message Processor to CareGroup
Healthcare
Will Let CareGroup Staff Get More
Utility from their BlackBerry Handhelds Chelmsford, MA (July 15, 2003) – At
a press conference this morning, Biscom, Inc. announced
the donation of one of its MobileAccess Message Processing
Units to Boston’s CareGroup Healthcare System.
CareGroup includes academic health centers, community
hospitals, physician offices and community health centers.
It offers a broad spectrum of health services to residents
of Eastern Massachusetts.
CareGroup’s IT and management staffs are frequently
on the move throughout their various sites. They depend
upon BlackBerry wireless handhelds from Research In
Motion (RIM) to provide mobile communications in their
day-to-day (and night-to-night) running of the organization.
But the RIM devices allowed them to view only the message
bodies, not the attachments. MobileAccess now lets
CareGroup staff members read attachments from MS Word,
MS Excel, Adobe Acrobat, and many other applications.
Furthermore, it also lets them send and receive faxes
and browse Web pages.
“BlackBerry provides the best email communications
device on the market today, but a lack of robust attachment
support has been its limitation,” says John Halamka,
MD, Chief Information Officer of CareGroup. “MobileAccess
fixes that and allows it to meet all of our needs – and
respond in real time.”
“There were no learning curve issues for us
to implement MobileAccess,” explained Dr. Halamka. “The
program flags email attachments, then via a shortcut
set up on my BlackBerry called ‘convert’,
sends, processes and returns the messages in one easy
step. I’ve also used the remote faxing feature,
which works very well.”
“Biscom is proud to be a part of the critical
communications system for the CareGroup,” says
S.K. Ho, Biscom’s founder and CEO.”We hope
the donation of MobileAccess to this very worthy non-profit
organization will assist them in continuing to provide
medical care of the highest quality, and in the timeliest
manner.”
About CareGroup
The CareGroup member hospitals include: Beth Israel
Deaconess Medical Centers in Boston and Needham; Mount
Auburn Hospital in Cambridge and New England Baptist
Hospital in Boston.
CareGroup has 13,000 employees, a 2,000-person medical
staff (300 doctors) and 1 million active patients.
The IT department is responsible for 9 million patient
records, 100,000 daily emails, 18,000 users on the
Exchange server of which 100 users use BlackBerry handheld
devices.
About Biscom
Since 1986, Biscom has been widely recognized for
its pioneering advances in the technology of enterprise
fax management. Biscom provides software-based and
complete turnkey information technology systems to
some of the world’s leading companies. The company’s
FAXCOM servers provide enterprise-wide solutions that
are reliable, scalable and flexible.
In addition to its well-established leadership in
the fax server market, Biscom is an innovator in new
business communications technologies including: secure
document delivery solutions through the acquisition
of vVault (www.vVault.com),
file conversion technologies through the Lincoln & Co.
division (www.lincolnco.com)
and Internet-based video surveillance applications
through the WebEyeAlert division (www.webeyealert.com).
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