FAXCOM Image Indexing – Fax Workflow Application

FAXCOM Image Indexing is an application for creating, managing, and participating in fax processing workflows. Administrators create and manage workflows through the FAXCOM Suite for Windows Microsoft Management Console (MMC), and workflow participants use the Image Indexing Client to perform their role-specific actions.  Workflows can consist both of user-initiated actions as well as robotic actions – actions that occur automatically in response to a user-initiated action.

Webcast: FAXCOM Image Indexing
Thursday, November 15, 2PM ET
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Hospital Improves Scheduling Workflow with Image Indexing

Prior to transitioning to a paperless workflow with Biscom’s FAXCOM Image Indexing solution, the Central Scheduling Office of North Shore Medical Center in Salem, MA received scheduling requests to traditional paper fax machines. Scheduling office staff retrieved these paper documents, entered data from the paper fax into their scheduling application, and began the scheduling process. Once the process was complete, the scheduler then filed the paper documents to a file cabinet.

Recognizing the deficiencies with their paper processes, NSMC looked for a paperless solution that would process, store, and index documents efficiently. With FAXCOM Image Indexing, the NSMC scheduling workflow is now faster, more reliable, and completely paperless. “The Image Indexing solution has been an enormous success for the scheduling office,” said Debra Murphy. “It used to take 90 seconds, on average, to take a paper fax into the scheduling step of our workflow.  Now it takes 10 seconds!” NSMC processes up to 1,500 images per day with FAXCOM Image Indexing, enabling them to schedule 500 appointments per day.

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FAXCOM Suite for Linux

The Linux FAXCOM Server solution includes the Linux FAXCOM Fax Server, Linux-based document translation, and Linux fax queues with FAXCOM Suite for Linux. Users and applications submit faxes to FAXCOM Suite for Linux via SMTP email or using an API. FAXCOM Suite queues faxes and submits them to the Linux FAXCOM Fax Server for translation to TIFF and transmission to their destination fax device. The FAXCOM Server delivers fax completion statuses and received faxes to FAXCOM Suite for Linux, where they are accessed by users and applications.

Webcast: FAXCOM Suite for Linux
Thursday, November 29, 2PM ET
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The Transcription Center Chooses BDS for Managed File Transfer

The Transcription Center receives dictation from their customers in the form of digital audio files, and then distributes these files to their staff of transcriptionists. Each file is transcribed into the appropriate text format and then returned to the customer. The Transcription Center had been using an FTP solution, but there were concerns regarding the level of security that solution provided, and some customers were not finding it user-friendly. “Most of our clients are physicians and they have more important things to worry about than how to send audio files,” said Cathy Daniels, President of The Transcription Center. “The simpler we make it for them to submit dictation to us, the better.”

A new secure file transfer solution was needed, and after researching their options The Transcription Center chose Biscom Delivery Server. The Transcription Center was able to immediately solve their access problems with Biscom Delivery Server. With BDS, data transfer is secure, authenticated, and delivered directly from point-to-point. Integrated tracking and reporting capabilities provide a comprehensive audit trail. “BDS didn’t require our customers to download anything - they could just go to a Web site and log in,” said Daniels.

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