Using OCR & Barcodes to Process Received Faxes
OCR can be very useful in routing received faxes. In a mortgage processing workflow, for example, the initial mortgage application includes the title “New Loan Application” at the top. When these faxes are received to the lender, the received fax TIFF image is converted to a Searchable PDF, the document is correctly identified as a new application, and it is routed to a workflow for new loan applications. Later in the loan process, additional documents are received by fax, and OCR is used to retrieve the loan number so that the additional documents can be associated with the original application.
Barcodes are used in fax workflows where the fax receiver has created forms with barcodes that identify the fax sender, or identify the type of document. For example, there are many forms for the different services provided by a state’s Registry of Motor Vehicles (RMV). These forms are available in RMV offices and on RMV Websites, and each form typically includes a barcode. When these forms are completed and faxed in to the RMV, the fax server reads the barcode, identifies whether the form is a registration renewal, a change of address, or another request, and delivers the fax to the correct workflow.
To learn more about using OCR and Barcodes with fax workflows, download our Whitepaper: Integrating Fax with Document Workflows
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