Chelmsford, MA - November 29, 2007 – North Shore Medical Center (NSMC), one of the largest regional healthcare providers in Massachusetts, has implemented Biscom, Inc.’s FAXCOM Image Indexing solution to transition their central scheduling process to a paperless workflow. North Shore The Central Scheduling Office at NSMC is responsible for receiving and processing the many requests that come in each day for such services as MRIs, Cat Scans, and surgical procedures.

Prior to transitioning to a paperless workflow with Biscom’s FAXCOM Image Indexing solution, the Central Scheduling Office received scheduling requests to traditional paper fax machines. Scheduling office staff retrieved these paper documents, entered data from the paper fax into their scheduling application, and began the scheduling process. Once the process was complete, the scheduler then filed the paper documents to a file cabinet.

“The old process was really inefficient,” said Debra Murphy, Director of Patient Access for NSMC. “Our schedulers were routinely walking to and from the fax machine, and to and from file cabinets.”

NSMC contacted Biscom to discuss their need for a paperless workflow solution to receive, schedule, store, and index fax requests for medical procedures, and found a fit with Biscom’s FAXCOM Image Indexing solution. Image Indexing is an image processing application that works with the FAXCOM Server solution. As faxes are received, they are presented to Image Indexing users for review and processing. Image Indexing supports multiple roles and responsibilities to facilitate multi-step workflows, and records all image processing activity to a SQL database.

“The Image Indexing solution has been an enormous success for the scheduling office,” said Debra Murphy. “It used to take 90 seconds, on average, to take a paper fax into the scheduling step of our workflow. Now it takes 10 seconds!” NSMC can now schedule more appointments in less time, and has easy access to stored images. If a request is made for the original physician’s request for a procedure, it can be easily located.

About Biscom
Biscom was founded in 1986 and pioneered the fax server marketplace, providing many of the world's largest organizations with its award-winning FAXCOM fax servers. In addition to enterprise fax server products, Biscom also offers hosted fax services, secure file transfer and messaging solutions, file conversion software, and document workflow and automation tools. The company is headquartered in Chelmsford, Massachusetts.