The Transcription Center Chooses Biscom for Managed File Transfer

The Transcription Center receives dictation from their customers in the form of digital audio files, and then distributes these files to their staff of transcriptionists. Each file is transcribed into the appropriate text format and then returned to the customer.

The biggest issue facing The Transcription Center is usability. “Most of our clients are physicians and they have more important things to worry about than how to send audio files,” said Cathy Daniels, President of The Transcription Center. “The simpler we make it for them to submit dictation to us, the better.” Security is also a concern, as the vast majority of the dictation being sent contains personal medical information and is therefore subject to strict HIPAA regulations.

The Transcription Center had been using an FTP solution, but there were concerns regarding the level of security that solution provided, and some customers were not finding it user-friendly. The Transcription Center was able to solve their access problems with Biscom Delivery Server. “BDS didn’t require our customers to download anything - they could just go to a Website and log in,” said Daniels. With no need to install an FTP client or open secure firewalls, Biscom Delivery Server’s SSL Web interface was a quick and easy solution. Clients could access the system from anywhere and upload files of any size without having to provide access to their secure networks.

BDS has enabled The Transcription Center to save time and more efficiently track dictation orders. “Thanks to the automatic email notification built into BDS there’s less monitoring for our management team,” said Daniels. “We no longer have to keep checking for new submissions or call our transcriptionists to determine a job’s status.”

About Biscom, Inc.
Biscom was founded in 1986 and pioneered the fax server marketplace, providing many of the world's largest organizations with its award-winning FAXCOM fax servers. In addition to enterprise fax server products, Biscom also offers hosted fax services, secure file transfer and messaging solutions, file conversion software, and document workflow and automation tools. The company is headquartered in Chelmsford, Massachusetts.