The Transcription Center Chooses Biscom for Managed File Transfer
FOR IMMEDIATE RELEASE
Press Contact: Erik Wennerstrom
Phone: 978-250-1800
Email: marketing@biscom.com
Chelmsford, MA – October 22, 2007 –Biscom (www.biscom.com) a leading provider of enterprise fax and secure document delivery solutions, announced that the Transcription Center has selected the Biscom Delivery Server solution for secure delivery of audio files from physicians to the transcription service.
The Transcription Center receives dictation from their customers in the form of digital audio files, and then distributes these files to their staff of transcriptionists. Each file is transcribed into the appropriate text format and then returned to the customer.
The biggest issue facing The Transcription Center is usability. “Most of our clients are physicians and they have more important things to worry about than how to send audio files,” said Cathy Daniels, President of The Transcription Center. “The simpler we make it for them to submit dictation to us, the better.” Security is also a concern, as the vast majority of the dictation being sent contains personal medical information and is therefore subject to strict HIPAA regulations.
The Transcription Center had been using an FTP solution, but there were concerns regarding the level of security that solution provided, and some customers were not finding it user-friendly. The Transcription Center was able to solve their access problems with Biscom Delivery Server. “BDS didn’t require our customers to download anything - they could just go to a Website and log in,” said Daniels. With no need to install an FTP client or open secure firewalls, Biscom Delivery Server’s SSL Web interface was a quick and easy solution. Clients could access the system from anywhere and upload files of any size without having to provide access to their secure networks.
BDS has enabled The Transcription Center to save time and more efficiently track dictation orders. “Thanks to the automatic email notification built into BDS there’s less monitoring for our management team,” said Daniels. “We no longer have to keep checking for new submissions or call our transcriptionists to determine a job’s status.”
About Biscom
Founded in 1986, Biscom pioneered the fax server and host computer integration marketplaces. Biscom has provided many of the world’s largest companies with enterprise communications solutions, most notably its award-winning FAXCOM enterprise fax management solutions. Through acquisitions and the development of new technologies, Biscom has evolved into a provider of multiple product lines, including secure document delivery, file conversion and image viewing and enhanced messaging solutions. Biscom is headquartered in Chelmsford, Massachusetts.
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