Biscom’s Professional Services team works with current and potential customers interested in analyzing their document workflows to improve critical business processes. We have over twenty years of experience helping customers in all industries improve document workflows to increase the speed in which documents are reviewed and acted on, to ensure that documents are stored to searchable databases, and to control and audit access to critical and confidential information.
 

Workflow examples include:

• The central scheduling office of a regional hospital receives hundreds of appointment requests each day. Each appointment request must be stored to a searchable database, along with the data captured from the document and the details of the scheduled appointment. Biscom helped this hospital schedule more appointments each day, and made originating documents, with physician’s signatures, easy to locate in a searchable database.
   
• A manufacturing company receives Purchase Orders from a number of different retail stores. Each order begins a workflow in which data from the order is captured to a searchable database, the order is confirmed to the originator, and then the order is delivered internally for fulfillment. Increasing the complexity of the process is that each store use its own order forms with handwritten instructions. Biscom helped this manufacturing company capture information from the Purchase Orders, eliminate order processing steps, and process orders faster.
   
• A government customs office receives requests from shipping carriers to release shipments for international delivery. Multiple documents are sent in that must be correlated with one another. Each workflow step includes alarms if it is not completed in the time expected. Biscom helped this government office capture and store document data to a searchable database, to easily associate related documents with one another, and to generate alarms when document reviews are not completed in defined time periods.

Biscom provides several software applications for secure document delivery, including our Image Indexing and Advanced Fax Routing applications. Image Indexing is a workflow application that enables businesses to review documents -- such as received faxes, scanned paper documents, and electronic files, to capture document data to a searchable database, and to route documents through roles-based workflows. Advanced Fax Routing is a document routing application that provides a rules-engine for routing documents to users, applications, and network applications based on information captured via OCR and barcodes, business rules, and queries to network resources.

The first step in working with Biscom to improve your document workflows is to schedule a workflow consultation and needs assessment. From this assessment, Biscom develops an understanding of your current processes and requirements, and creates a summary with recommendations for potential workflow improvements.

Biscom offers an initial consultation and analysis at no charge. To request a follow-up call to discuss your workflow with our Professional Services team, complete the request form and a Biscom representative will follow-up with you within one business day.