Many organizations have implemented content management and document workflow solutions for content communicated via email and the Web. Since fax images are simply another form of content, these same workflows can be made more efficient by incorporating sent and received faxes.

In mortgage banking, there are workflows for receiving mortgage applications, initiating the loan approval process, requesting/obtaining additional documentation, and completing the loan transaction. In healthcare, there are workflows for initiating a prescription, recording the order to the patient’s electronic medical record, sending the prescription request to a pharmacy, and then confirming the pharmacy has received the request.

With volumes of fax traffic coming into and leaving organizations every day, it is a huge advantage to understand the content of these communications, and to incorporate this content into business applications whenever possible. In addition to basic received fax routing options that generally rely on a single known data point such as the dialed fax number, fax routing workflows can be multi-step processes that utilize multiple data points – including properties known immediately, data extracted with OCR/ barcode recognition, and data obtained from external network databases and applications.

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