Q. After finishing the installation
of the FAXCOM Server software, do I need to reboot?
A. You must reboot only if installing Release 3.04
or earlier.
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Q. Where on the FAXCOM Server
do I store my company logo to be merged with the cover
pages?
A. Locate the logo file in the u\ims\home directory.
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Q. What is the location of
the Routing table file that is created when I select Configure...Inbound
Routing and create a route?
A. The location of the inroute.dat file is the u\ims\server
directoy.
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Q. What is the meaning
of "Tran
Mode"?
A. Tran mode, also known
as Transient or Sessions mode, means that the gateway connects
primarily to a session
name that is created on the FAXCOM Server - rather than relying
solely on a TCP port number.
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Q. What is the advantage of
using Tran Mode?
A. Using Tran Mode enables you to bypass the FAXCOM
Server four-host limit (where each fax service gateway is
considered a host); in addition, Tran Mode gracefully handles
TCP on networks with connection issues to help prevent lost
TCP connections.
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Q. How do I enable Tran Mode?
A. Do the following to enable Tran Mode:
- On the FAXCOM Server, either configure
one host port as Tran, or configure a second host port
as Tran; note the number of the host port configured
as Tran and stop it.
- For FAXCOM for NDS, do
the following to connect in Tran mode: run NWAdmin, double-click
the fax queue whose connections you want to configure;
select the FAXCOM Connections page and specify the Session
Name.
- For FAXCOM for Exchange 2000,
do the following to connect in Tran mode: run Exchange
System Manager; select the appropriate console tree;
select Connectors; right-click the Connector for Biscom
FAX and select Properties.Connections and specify the Session
Name.
- For FAXCOM for Exchange 5.5 and
FAXCOM for Windows, do the following to connect
in Tran mode: from the FAXCOM Administrator Configure
menu, select Service; select the Settings tab, check Enable
Transient Mode and specify the Session
Name.
- For FAXCOM for Domino,
run Lotus Notes, select File.Database.Open, select the
server that you specified (during the installation) as
the location of the FAXCOM for Domino Admin 3.0 database
and open the FAXCOM for Domino Admin 3.0 database;
select the System Administration document; in the Connections
section, enable Session mode and specify the Session
Name.
- On the FAXCOM Server, restart
the TRAN host port.
- On the FAXCOM Server, select
Configure.Inbound
Routing; insert a new entry, select Host Session for
Destination Type and specify the Session Name.
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Q. How do I confirm the version
number of the FAXCOM Server software?
A. Select Start.Programs.Faxcom.Fax Server Administrator.Help.About
FAXCOM Server
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Q. How do I enable additional
server options?
A. Select Start.Programs.Faxcom.Fax Server Administrator.Configure.Installed
Options.
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Q. How do I add a dialing
prefix?
A. You can add a telephony dialing prefix, such
as a 9, as follows: Select Start...Programs...Faxcom...Fax
Server Administrator...Configure Server. In the Dial Prefix
field, specify the dial prefix, being aware that you can
include up to four B's, each of which represents a 2.5 second
pause. Example: 9BBBB would dial the 9, wait 10 seconds then
dial the user-submitted fax phone number.
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Q. Are faxes stored on the
FAXCOM Server?
A. Faxes are stored on the FAXCOM Server if you
choose to configure and enable the Data Archive function.
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Q. How do I enable Data Archiving?
A. Select Start.Programs.Faxcom.Fax Server Administrator.Configure.Data
Archive and check the Enable Archive Control radio button.
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Q. Can the FAXCOM Translation
Server translate password-protected documents?
A. No. In general, the Translation Server will time
out when any job sent to it requires an action from the user,
such as clicking OK to a message or specifying a password.
Before attempting to translate and fax a document, the user
must remove any password assigned to the document.
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Q. Since Excel issues a new
print job for each sheet, how do I configure the FAXCOM
Translation Server to issue one print job?
A. By doing the following:
open the document in Excel, right-click the Sheet tab,
choose Select All Sheets,
select File.Page Setup, in the Print Quality field, select
a resolution to be used for all sheets, click OK, and save
the document. Then it can be translated and faxed successfully.
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Q. What is the best way to
check the TCP/IP connectivity between my FAXCOM Server
and my data server?
A. You can use the ping utility, as follows:
Select Start.Run and type ping <ip
address on your network>
as, for example, ping 128.1.6.138
If the TCP stack is operational, messages such as the following
are scrolled on the screen and continuously updated every
few seconds:
Reply from 128.1.6.138: bytes=32
time<10ms TTL=128
Reply from 128.1.6.138: bytes=32
time<10ms TTL=128
Reply from 128.1.6.138: bytes=32
time<10ms TTL=128
Reply from 128.1.6.138: bytes=32
time<10ms TTL=128
If no messages appear, or do not get updated every few
seconds, the TCP stack may not be operational. If the TCP
stack is not operational, you may see such messages as:
Request timed out.
Request timed out.
Request timed out.
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Q. Is it possible to send
a quick test fax from the FAXCOM Server?
A. Yes. You can use the sendfaxtcp utility as follows:
- Select Start.Programs.Faxcom.Fax
Server Administrator.
- Select View.Tasks to be able
to monitor the progress of the fax you will send; minimize
the Fax Server Administrator
program.
- Press the shortcut key, Ctrl+Alt+C, to
go to the DOS prompt.
- Type sendfaxtcp 6000 127.1.
- When prompted, type 2 to Send from Keyboard .
- When prompted to Input Phone #, enter the destination
fax number of a nearby fax machine .
- When prompted, type 1 to Input Line .
- When prompted to Type one line,
enter the text to comprise the fax (such as the word "test") . To test a specific
transmit port, before the text to comprise the fax, type $SETFAXPORT
01$, as for example, $SETFAXPORT 01$ test.
- When prompted, type 3 to send the fax .
- Type exit or press the shortcut key, Ctrl+C,
to close the DOS window and immediately switch back to
the Fax Server Administrator View Tasks dialog and watch
the progress of the fax, indicated by such messages as "FAXCOM
collecting job," FAX delivery transmitting," "FAX delivery
Done."
A Status of "FAX delivery done (0000)" indicates
the fax was successfully sent. Any other status codes
indicates an error, and you can do the following to
determine the specific error condition:
On the View Tasks screen, press F1 to
open the help file. Double-click the link to Understanding
Completion Status Codes.
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Q. What is T1?
A. With a T1 line, you may
get up to 24 virtual phone lines or "channels" on one single physical line made
up of two pairs of twisted copper wires; this is possible
because T1 lines utilize digital signals, instead of the
analog signals that are utilized by the common loop-start
line. Digital signals are multiplexed over time slots, allowing
multiple channels to share the same physical line. While
T1 service can provide important advantages to an organization - such
as cost savings, channel density and expanded inbound routing
capabilities - properly integrating T1 service is a more
complicated process than installing a simple business phone
line. T1 contains variations that must be explicitly configured
by mutual agreement between the fax server and the PBX or
phone company, and customers must determine the appropriate
parameters for the T1 installation IN ADVANCE OF ORDERING
the T1 service.
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