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Biscom FAXCOM for Epic Integration

Biscom

Biscom

Overview

Fax is one of the most universal technologies for exchanging documents among healthcare providers. Healthcare organizations need to manage the flow of faxes effectively. Biscom’s FAXCOM for Epic integration can help organizations significantly increase productivity in the handling of faxes as well as improve the security and compliance with HIPAA regulations.

What it Does

Biscom’s FAXCOM for Epic integration enables users to send faxes and check fax status from within the Epic EHR. Separating faxes into secure folders corresponding to departments improves HIPAA compliance. For example, it prevents a staff member in cardiology from accidentally seeing a behavioral health fax. Failed faxes can be found quickly using metadata passed from Epic and resent with minimal mouse clicks. Clinicians and staff can get their work done without having to resort to slow and error-prone manual workarounds.

How It Works

Biscom directly integrated the two platforms to provide powerful and unique functionality. With Biscom’s integration, users can send faxes faster from within the Patient Record. When a fax is sent, a confirmation status is returned to the Patient Record. Metadata from Epic is appended to each fax and then this is stored.

The FAXCOM for Epic integration is key to finding and managing all your fax traffic more securely and efficiently. With this integration, the additional metadata is used to route faxes to folders for each department. By organizing by department, medical professionals can only see faxes from their department mitigating exposure to non-approved PHI. They can also search using metadata to find specific faxes, quickly determine which faxes have failed, the reason for the failure, and resend. If a fax fails to be transmitted, Epic will be updated with the current status.

Inbound Faxing

Inbound faxes can be routed based on the fax number, barcode, or caller ID. Faxes are then automatically delivered to inbound-fax folders on the customer’s network as either a Tiff, PDF or searchable PDF image. A document management solution will scan the folder to import the fax into the solution and attach a link to the appropriate patient record within Epic.

Maximize the Value of Epic Faxing

Biscom’s integration helps organizations maximize the value of their EHR solution. With this integration, medical professionals can fax from within Epic, quickly identify and resend failed faxes, and organize fax traffic by department.

By integrating Biscom’s faxing capabilities with Epic, medical professionals will maximize value through:

Simplifying Fax for Clinicians

Now medical professionals can fax and see the status in Epic. There are no new systems to learn, no confusion as to how to send a fax, and no issues with user adoption.

Managing Faxes

Organizing, isolating, and managing faxes is simpler with the FAXCOM integration. With this integration, organizations can deploy fax folders for each department. This means that faxes from each department are grouped together, making it easier to manage sent faxes by departments.  Records are secure within each documents for HIPAA compliance.

Automating Manual Workarounds

Integration users don’t have to go outside the system to fax, avoiding errors that can be introduced with manual fax processing and potential HIPAA compliance issues.

Eliminating Process Delays

Getting the right diagnosis quickly can make a huge difference in treatment success. With integrated faxing using Biscom, Epic users no longer have to waste time printing, scanning, faxing, and entering data. All those tasks can be automated. Faxes are also sent more quickly as users don’t need to wait for an update.

Improving PHI Security

Printing, manual faxing, and scanning are all areas where PHI can be exposed. HIPAA can also be violated if, in searching for faxes, the user is exposed to non-authorized PHI. But with this FAXCOM integration, medical professionals don’t need to manually process information keeping everything secure and HIPAA compliant.

Key Features

  • Using Biscom, customers reported:
    ·  6X increase in productivity
    ·  8X decrease in failed faxes
  • Send faxes easily, accurately, and securely within Epic
  • Lookup sent faxes easily by name or medical record number
  • Search, sort, and filter faxes on all metadata
  • Locate failed faxes quickly and resend with very few mouse clicks
  • Send current fax status back to Epic automatically
  • Route and organize sent faxes using folders for each department
  • Understand the cause of failed faxes with detailed information
  • Send multiple faxes without causing telephone line congestion
  • Include Epic Patient Record metadata with each fax
  • Improve HIPAA compliance by isolating fax traffic by department
  • No disruption to existing fax workflows
  • Deploy as a cloud service or on-premises server

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