FAXCOM Helps Intermex Speed up Fax Workflow and Improve Operations
“When they can only send one text message, or only have a few minutes left on the phone to say, ‘Hey, I just sent the money,’ it’s our job to make sure the money gets there.” said Velez. “That’s why getting the fax there is so important.”
With nearly 300,000 confirmation receipts faxed to Intermex’s local Agents each month, and many workers depending on those receipts, Intermex needed a solution that was fast, seamless, and reliable.
- Old fax system was unreliable
- Troubleshooting wasted valuable time
- Faxing was too slow, delaying transfers
- Biscom FAXCOM solution
- Eliminated faxing errors greatly enhancing customer satisfaction
- Reduced the amount of time Intermex staff had to troubleshoot the system
- Decreased time to wire money by 50%
A Fast, Consistent and Reliable Solution
“As a technical company, we have high standards and expectations. When we asked questions about FAXCOM, Biscom was quick to bring in its engineers who not only knew what they were talking about, but answered all of our inquiries,” said William Velez, Chief Information Officer at Intermex.
FAXCOM Helps Workers Wire Money
“The speed of the system was felt immediately throughout the entire organization,” said Velez. “FAXCOM has not only made the transaction much quicker, but also smoother—for many of these workers, sending money to their family at the end of the week for things like medicine and school can be one of the few chances they have to interact and communicate with their loved ones.”
FAXCOM has also helped speed up processes for several other parts of Intermex, including marketing and compliance. Local Agents have also seen tremendous improvements in efficiency and sender satisfaction. “For our Agents, it’s results that matter,” said Velez. “FAXCOM truly delivered, and we’ve seen very material and tangible results.”
Reducing errors and decreasing the time it takes to send and receive a fax has not only helped increase satisfaction for Intermex customers, but has helped contribute to the well-being of many families in Latin America.
“At the end of the day, it’s not just about timing, it’s about ensuring that the money gets there, because that’s what truly matters to our customers.”