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CUSTOMER SUCCESS STORY

Spaceflight Innovator Replaces FTP with SFT and Improves Efficiency 

Overview

The creation of the $10M Ansari X Prize started a new age of space exploration and transport, with private companies seeking to extend NASA’s pioneering technologies. One of the leading companies in the segment is working toward revolutionizing space technology by designing and launching advanced and reusable spacecraft designs, with the ultimate goal of enabling people to live beyond planet Earth.

In an industry where launch vehicles have only modestly changed from those of 40 years ago, the company aims to develop a family of launch vehicles that will ultimately reduce the cost and increase the reliability of space access by a factor of ten. Coupled with the newly emerging market for private and commercial space transport, this new model promises to reignite humanity’s efforts to explore deep space. This company has already developed two new launch vehicles, established an impressive launch manifest, and has been awarded funding from NASA to assist in their spaceflight efforts.

The Challenge

Dealing with advanced technologies and many subcontractors requires the secure sharing of a high volume of confidential data. However, with over 150 scientists, researchers, and executives working on leading edge technologies, no simple process existed for the communication and distribution of these documents between internal employees and external users. Ultimately, the lack of a large file transfer solution caused security, compliance, and efficiency concerns.

“Employees regularly sent large files via email, but because many servers limit email attachment size, messages containing large documents weren’t being delivered to recipients,” lamented the company’s CIO. “And because traditional email isn’t secure, we also used FTP servers and Pretty Good Privacy (PGP) messages, which were expensive, difficult to use, and put extra responsibility on the person receiving the transfer. Typically it would take us a couple of hours just to encrypt and send one secure delivery. The process was awful.”

Additionally, due to the complexities of FTP and PGP, courier services were often used instead, to avoid requiring IT resources to send secure deliveries. This reliance on courier services was a costly alternative, insecure, did not provide delivery guarantees, and provided only high-level tracking.

CHALLENGES

  •  Files sent insecurely through email, ran into file attachment limits, security concerns
  •  FTP and PGP for encrypting and sending files was tedious, time-intensive, and expensive
  • Other files sent via courier services were slow, expensive, and did not provide guaranteed delivery

SOLUTION 

  •  Biscom Secure File Transfer

RESULTS 

  • 98% increase in efficiency; users can now send secure messages
  • Confidential and sensitive files are now protected when shared with AES 256-bit FIPS 140-2 certified encryption at rest
  • Reduced time to transfer files from two hours to two minutes
  • Capability to track all document activity

We’re able to upload files with a couple of mouse clicks and off they go, thus we no longer have to worry about ensuring it arrives in a timely manner. In fact, we’ve reduced the time to encrypt and send files from two hours to less than two minutes

Chief Information Officer

The Solution

The company knew it needed to replace FTP and PGP as its primary methods to transfer files with a more user-friendly and cost-effective solution, so the search began for a reliable vendor. This industry leader had several unique requirements, such as seamless integration with its current IT infrastructure and minimal burden for both the senders and recipients.

“The solution had to be easy for users to send any type of file without extensive training, worrying about attachment size or needing to call the help desk,” said the CIO. “In addition, it needed to run on our own servers and DMZ behind a firewall with SSL encryption. Essentially, we needed a plug-and-play solution that met all our security requirements.”

The company ultimately chose Biscom Secure File Transfer (SFT) for its intuitive user interface, powerful feature set, and strong security. “There is no reconfiguration needed for each file transfer, and no additional IT involvement needed.” SFT met the company’s mission-critical requirements, complete with extensive security, reporting, and audit trail features.

The Result

Since the SFT implementation, the company has seen an increase in the number of file transfers when compared to previous methods used, thus increasing the number of documents being sent securely. Specifically, the company experienced a 98% increase in efficiency when using SFT to transfer large documents rather than FTP and PGP. This increase in file transfer numbers and efficiency also translated into significant cost savings/ROI, as expensive courier services were no longer needed, IT was not spending time helping on each transfer, and, most importantly, the highly-paid scientists were not wasting time trying to figure out how to simply and securely send files.

“One of the biggest benefits of SFT is that the software can run on our own network in the way I want to run it. SFT was the only solution that offered this level of configuration, customization, and security,” said the CIO. “We’re able to upload files with a couple of mouse clicks and off they go, thus we no longer have to worry about ensuring it arrives in a timely manner. In fact, we’ve reduced the time to encrypt and send files from two hours to less than two minutes.”

The company was so pleased with the solution that they installed the SFT Outlook add-in, so that users now have the option to send protected documents directly from their email client.

“Users regularly work in Microsoft Outlook and the SFT add-in solves the current email attachment issues without additional training.” As an added benefit, the company deployed the SFT Outlook add-in via Microsoft Active Directory Group Policy, and instantly provided large attachment support, new file transfer policies, and integration with existing contact and distribution lists.

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