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Centricity Live 2018: “Digitizing” For Better Patient Care



Biscom at Centricity Live 2018

This time, what happened in Vegas will not stay in Vegas. After three days of insightful keynote speeches, hearing about powerful GE Healthcare innovations, and networking on the collaboration floor—this year’s GE Centricity Live gave us plenty to share. Here are our key takeaways about technology’s role in helping clinicians provide better patient care.

Every Moment Matters in Healthcare

Imagine going to work every day, not knowing where you’ll be, what you’ll be asked to do, or when you’ll be asked to do something. These are the challenges of workforce management that healthcare professionals face daily. Care providers want to spend their time helping people, but are instead spending more time working with computers. Doctors spend most of their energy analyzing an abundance of data to make important patient decisions, taking their attention away from the patient. Although data plays an important role in accurate diagnosis, healthcare professionals need powerful tools that help with quick and accurate diagnosis, allowing more time for quality care. The future of technology in healthcare is providing caregivers efficient tools that simplify key workflows with intuitive artificial intelligence and real-time analytics and reporting, allowing doctors to focus on the patient. As keynote speaker Gurpreet Dhaliwal M.D. said, “Patients don’t deserve luck, they deserve reliability and accuracy.”

Healthcare in the Era of Artificial Intelligence

During the opening keynote, GE Healthcare presenters explained the path to better patient care is digital technology driving advancements in precision diagnostics, and analytics to help take care of patients in real time. The speakers highlighted their points with inspiring stories about how artificial intelligence and data have affected their patients’ diagnostic journeys.

What does a doctor classify as quality data? Dr. James Meyers, Director of Clinical Informatics from Greater Lawrence Family Health Center defines quality data as, “Creating a stake of readiness in a clinician to make their next decision with all the liability that entails.” He believes the main cause of compromising patient care is poor quality data. There is a need for technology in healthcare that understands the context of the diagnostic journey, and fills in the gaps. The user should be confident in making their next decision.

Another important message from the conference was how doctors depend on EMRs, but in some ways, they fail to provide clinicians the information they need in the moment. For example, an EMR is unable to tell which panel of diabetes labs are required that day on a patient or what medical screening questionnaire is best for every visit. Healthcare needs intelligent systems based on context, and are intuitive to what decisions need to be made next.

Connecting it all on the Show Floor

After listening to the daily technology challenges faced by care providers, we were excited to connect with attendees on the show floor. We found a direct correlation between GE’s value based care strategy, the healthcare industry’s technical needs, and Biscom’s latest fax innovations for healthcare. Biscom’s solutions help healthcare companies remain efficient and cost effective with intelligent solutions to address the problem of confidential document transmission.

One of Biscom’s fax solutions, MultiDoc, really resonated with care providers at the show. The integration of MultiDoc with GE Centricity CPS streamlines business processes for healthcare providers, and allows them to devote more time to patient care instead of struggling with the hassles of manual faxing. GE Centricity users who utilize MultiDoc can reap benefits such as secure and efficient information delivery and improved patient care through timely information exchange.

We also enjoyed meeting with our current users and chatting with attendees from many different healthcare roles. We’re excited to continue our work helping healthcare professionals make accurate and timely diagnoses by securely transferring PHI to the right people at the right places.


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