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Biscom, a trusted leader in secure document delivery, today announced that Pediatric Associates of Southwest Missouri (PASWMO) deployed Biscom FAXCOM® Fax Server and was able to maintain business continuity after a massive tornado destroyed its primary office location in Joplin, Missouri.


PASWMO is a group of seven provider clinics, 15 support staff and a 150-day patient schedule.  It experienced a significant loss when a tornado, 10 miles long and two miles wide, leveled its 15,000 square foot office. Although the group had a business continuity and disaster recovery plan, all of the businesses they planned to rely on in a disaster were also destroyed.


High availability FAXCOM Fax servers from Biscom with GE’s Centricity EMR enabled PASWMO to continue helping patients within a week after the event. PASWMO, a long time Biscom customer, was able to continue communicating with the health department, schools, insurance companies, and pharmacies during the critical three-month period after the disaster and then for the duration of the two-year period as the group relocated to temporary space and later rebuilt its offices.


Michelle Yarnall, CMPE, CPC- Administrator for PASWMO, said, “Biscom played a pivotal role in the process of maintaining our practice during the harrowing experience of rebuilding the business after a natural disaster. Although our IT company was destroyed, they were able to have us back up in 48 hours out of the basement of the owners home which allowed us to work with Biscom to restore fax services.  There is a real and growing market for products and services that make it easy to share and access information and Biscom is our trusted provider.”


Bill Ho, president of Biscom, said, “We work hand-in-hand with many of the most instantly recognizable names in healthcare as well as industries including financial services, education and government to implement mission-critical document delivery solutions. Our customers know not only that our products are reliable, but also that they can count on Biscom to help them achieve their financial and technological goals.  We are proud to enable businesses like PASWMO to maintain business continuity as well as to grow and expand business operations with secure document delivery via fax, email, and the Internet.”