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Fax Frequently Asked Questions (FAQ)

After finishing the installation of the FAXCOM Server software, do I need to reboot?

A. You must reboot only if installing Release 3.04 or earlier. 


Q. Where on the FAXCOM Server do I store my company logo to be merged with the cover pages?

A. Locate the logo file in the u\ims\home directory. 


Q. What is the location of the Routing table file that is created when I select Configure…Inbound Routing and create a route?

A. The location of the inroute.dat file is the u\ims\server directory. 


Q. What is the meaning of “Tran Mode”?

A. Tran mode, also known as Transient or Sessions mode, means that the gateway connects primarily to a session name that is created on the FAXCOM Server – rather than relying solely on a TCP port number. 


Q. What is the advantage of using Tran Mode?

A. Using Tran Mode enables you to bypass the FAXCOM Server four-host limit (where each fax service gateway is considered a host); in addition, Tran Mode gracefully handles TCP on networks with connection issues


Q. How do I enable Tran Mode?

A. Do the following to enable Tran Mode:

  • On the FAXCOM Server, either configure one host port as Tran, or configure a second host port as Tran; note the number of the host port configured as Tran and stop it.
  • For FAXCOM for NDS, do the following to connect in Tran mode: run NWAdmin, double-click the fax queue whose connections you want to configure; select the FAXCOM Connections page and specify the Session Name.
  • For FAXCOM for Exchange 2000, do the following to connect in Tran mode: run Exchange System Manager; select the appropriate console tree; select Connectors; right-click the Connector for Biscom FAX and select Properties.Connections and specify the Session Name.
  • For FAXCOM for Exchange 5.5 and FAXCOM for Windows, do the following to connect in Tran mode: from the FAXCOM Administrator Configure menu, select Service; select the Settings tab, check Enable Transient Mode and specify the Session Name.
  • For FAXCOM for Domino, run Lotus Notes, select File.Database.Open, select the server that you specified (during the installation) as the location of the FAXCOM for Domino Admin 3.0 database and open the FAXCOM for Domino Admin 3.0database; select the System Administration document; in the Connections section, enable Session mode and specify theSession Name.
  • On the FAXCOM Server, restart the TRAN host port.
  • On the FAXCOM Server, select Configure.Inbound Routing; insert a new entry, select Host Session for Destination Type and specify the Session Name. 

Q. How do I confirm the version number of the FAXCOM Server software?

A. Select Start.Programs.Faxcom.Fax Server Administrator.Help.About FAXCOM Server 


Q. How do I enable additional server options?

A. Select Start.Programs.Faxcom.Fax Server Administrator.Configure.Installed Options. 


Q. How do I add a dialing prefix?

A. You can add a telephony dialing prefix, such as a 9, as follows: Select Start…Programs…Faxcom…Fax Server Administrator…Configure Server. In the Dial Prefix field, specify the dial prefix, being aware that you can include up to four B’s, each of which represents a 2.5 second pause. Example: 9BBBB would dial the 9, wait 10 seconds then dial the user-submitted fax phone number. 


Q. Are faxes stored on the FAXCOM Server?

A. Faxes are stored on the FAXCOM Server if you choose to configure and enable the Data Archive function. 


Q. How do I enable Data Archiving?

A. Select Start.Programs.Faxcom.Fax Server Administrator.Configure.Data Archive and check the Enable Archive Control radio button. 


Q. Can the FAXCOM Translation Server translate password-protected documents?

A. No. In general, the Translation Server will time out when any job sent to it requires an action from the user, such as clicking OK to a message or specifying a password. Before attempting to translate and fax a document, the user must remove any password assigned to the document. 


Q. Since Excel issues a new print job for each sheet, how do I configure the FAXCOM Translation Server to issue one print job?

A. By doing the following: open the document in Excel, right-click the Sheet tab, choose Select All Sheets, select File.Page Setup, in the Print Quality field, select a resolution to be used for all sheets, click OK, and save the document. Then it can be translated and faxed successfully. 


Q. What is the best way to check the TCP/IP connectivity between my FAXCOM Server and my data server?

A. You can use the ping utility, as follows:

Select Start.Run and type ping <ip address on your network>

as, for example, ping 128.1.6.138

If the TCP stack is operational, messages such as the following are scrolled on the screen and continuously updated every few seconds:

Reply from 128.1.6.138: bytes=32 time<10ms TTL=128

Reply from 128.1.6.138: bytes=32 time<10ms TTL=128

Reply from 128.1.6.138: bytes=32 time<10ms TTL=128

Reply from 128.1.6.138: bytes=32 time<10ms TTL=128

If no messages appear, or do not get updated every few seconds, the TCP stack may not be operational. If the TCP stack is not operational, you may see such messages as:

Request timed out.

Request timed out.

Request timed out. 


Q. Is it possible to send a quick test fax from the FAXCOM Server?

A. Yes. You can use the sendfaxtcp utility as follows:

  1. Select Start.Programs.Faxcom.Fax Server Administrator.
  2. Select View.Tasks to be able to monitor the progress of the fax you will send; minimize the Fax Server Administrator program.
  3. Press the shortcut key, Ctrl+Alt+C, to go to the DOS prompt.
  4. Type sendfaxtcp 6000 127.1.
  5. When prompted, type 2 to Send from Keyboard .
  6. When prompted to Input Phone #, enter the destination fax number of a nearby fax machine .
  7. When prompted, type to Input Line .
  8. When prompted to Type one line, enter the text to comprise the fax (such as the word “test”) . To test a specific transmit port, before the text to comprise the fax, type $SETFAXPORT 01$, as for example, $SETFAXPORT 01$ test.
  9. When prompted, type 3 to send the fax .
  10. Type exit or press the shortcut key, Ctrl+C, to close the DOS window and immediately switch back to the Fax Server Administrator View Tasks dialog and watch the progress of the fax, indicated by such messages as “FAXCOM collecting job,” FAX delivery transmitting,” “FAX delivery Done.”A Status of “FAX delivery done (0000)” indicates the fax was successfully sent. Any other status codes indicates an error, and you can do the following to determine the specific error condition:On the View Tasks screen, press F1 to open the help file. Double-click the link to Understanding Completion Status Codes. 

Q. What is T1?

A. With a T1 line, you may get up to 24 virtual phone lines or “channels” on one single physical line made up of two pairs of twisted copper wires; this is possible because T1 lines utilize digital signals, instead of the analog signals that are utilized by the common loop-start line. Digital signals are multiplexed over time slots, allowing multiple channels to share the same physical line. While T1 service can provide important advantages to an organization – such as cost savings, channel density and expanded inbound routing capabilities – properly integrating T1 service is a more complicated process than installing a simple business phone line. T1 contains variations that must be explicitly configured by mutual agreement between the fax server and the PBX or phone company, and customers must determine the appropriate parameters for the T1 installation IN ADVANCE OF ORDERING the T1 service.