If you are receiving faxes to your voice line or that are unsolicited
As a fax service provider, our customers utilize our service to send out large volumes of faxes to their customers, suppliers and other interested parties. Unfortunately, from time to time our customers may send faxes to people in error such as by entering a voice number thinking it is a fax number. If you are hearing a fax tone or otherwise receiving a fax from our service in error, we urge you to contact us by filling out the form or calling 978-367-3637 so we can seek to take appropriate actions which can include blocking your number from receiving faxes through our service and notifying our customer.
Once the form is submitted, it can take up to two hours to block your number. All block number requests are processed during normal business hours, 8:30am EST – 7:00pm EST.