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Inbound Fax Automation

Biscom’s Advanced Fax Routing (AFR) utility takes the process of receiving incoming faxes to a whole new level. In the simplest terms, it enables a fax service administrator to specify routing actions to be executed when specified conditions are met. These actions can range from very simple – redirect faxes when the recipient is out of the office – to highly complex – extract information from the received fax image and do a database lookup for delivery instructions.  The rules based routing engine is available with on-site fax servers and our cloud fax offerings.

Advanced Fax Routing (AFR) Graphic


  • Enables fax routing and processing to be included in business workflows.
  • Supports a wide range of routing actions — from very simple to highly complex.
  • Implemented with an easy-to-use interface that requires no programming knowledge.
  • Can be used with either an on-premises FAXCOM Server or Biscom’s hosted fax service.
  • Includes a full set of capabilities for the fax service administrator, as well as a subset of basic capabilities for individual fax client users.
  • Provides the fax service administrator with the flexibility to control not only whether fax client users can access the utility, but also the specific routing actions they can perform with it.

Delivery Conditions

  • Number Dialed — use the fax number dialed to route incoming faxes
  • Time of Day — route faxes based on the time a fax is received
  • Day of Week — direct faxes to different destinations based on the day of the week
  • Extracted Information — extracted information form barcodes and OCR text tags can be used to execute actions
  • Caller ID — separate fax traffic to different destinations based on the location calls come from by using the caller id

Delivery Actions


  • Extract Text (OCR) — extract text directly from the fax to be used in routing, additional fax note data or processing by your application.
  • Read Barcode — read barcodes to speed the processing of inbound faxes
  • Lookup — use metadata and/or extracted information to perform lookups in databases, csv files and LDAP compliant directories
  • Rename filename— rename the fax filename based on metadata or extracted (OCR, barcode) information
  • Split Fax — split faxes into multiple documents either on every page or based on a matched condition.

Delivery Destinations

AFR routing isn’t just to fax individuals and groups; faxes can be automatically routed to a wide range of destinations:

  • A valid email address — either as a file attachment to an email message, or an email message notification that includes a UNC link to the fax file.
  • Print — automatically printed, with a choice of such printing options as whether to print a banner page, whether to include the fax reception report in the banner page, whether to include additional notes.
  • Biscom Secure File Transfer — delivered to Biscom’s SFT application. When faxes are received to SFT, the recipient receives an email message with an embedded link to a secure website from which they can download the received file.
  • UNC — routed to the specified network UNC location, with a choice of image format, either TIFF or PDF.
  • Executable — execute/launch a custom command/application with the ability to pass parameters, use an existing utility that accepts command line parameters
  • OLE Database — insert/update records in a database for the fax with metadata and extracted information, also the option to insert the fax into the database as a blob.
  • SharePoint Document Library — sent to a Document Library that resides on a SharePoint site, with the choice of image format, either TIFF or searchable PDF with the ability to populate custom columns within the SharePoint document library.