Longtime Biscom customers may have heard the dulcet tones of Andy Emery via their speakerphones over the years. Andy started his career at Biscom as a technical support engineer, answering customer questions and solving customer issues. Now as Biscom’s Product Manager, he jokingly describes his role as “the guy who hangs all the motivational posters in the office.”
But in his real job, Andy is responsible for making sure that Biscom’s products maintain their industry-leading status. As an industry expert, Andy coordinates input from sales, marketing, engineering, and his own competitive research to build thoughtful plans for each of Biscom’s product lines.
Q: What’s your primary goal as Biscom’s Product Manager?
A: “I want to make sure our products are the ones customers like to use. During my time at Biscom, I’ve talked to so many customers who spend the bulk of their day using our tools. I want to make sure our products help them get their job done, but also improve the quality of their work life. If a tool is clunky or hard to use, it will make your job frustrating. If the software is a joy to use and makes your day more pleasant, job satisfaction rises, and that is a huge part of a person’s overall happiness. I want happy customers.”
Q: How are you working to provide a better customer experience?
A: “By increasing customer involvement throughout the design and development process. We have increased our customer research and are giving our users hands-on access, from early prototypes and interactive demos to software in development. This way we can make sure we are collecting valuable feedback throughout the development process.”
Q: During your tenure at Biscom, what product changes have you seen?
A: “As long as I’ve been at Biscom we have always developed solid, reliable products with great functionality. We will continue to build on these strengths with a new focus on our end user-experience and modernizing our interfaces to provide true next generation document transfer and business communications solutions.”
Q: What’s superpower would you most like to have?
A: “Are you seriously asking me that question?”
A: “I want all of them.”
Q: Could you be more specific?
A: “Fine. Flying would be pretty awesome.”
Q: Who would win in a fight – Spiderman or Batman?
A: “Don’t be silly, one is DC the other is Marvel. Not Going to Happen.”
Q: That’s exactly what our other profile from Jason Bowman answered. Did you guys share answers?
A. “No, great minds just think alike.”
Q: What’s your motto?
A: “You only live once, but if you do it right, once is enough. “
Q: What can customers expect to see from Biscom in the future?
A: “Regular email updates from me about new product features and upcoming releases. I want to make sure our customers know what’s coming down the road.”
Q: More specifically, can you share any upcoming product news?
A: “We have a new fax web client on the roadmap, with a revamped interface and some great new features. We’re really thrilled about the change.
Customers should also keep an eye out for some exciting news about a new product in the next few months. I look forward to sharing more information as we get closer to the launch date.”
Q: Well that’s a little bit of a teaser.
A: “A great reason for customers to keep their eyes out for email from me in the next few months.”
Q: What do you love most about your job?
A: “No two days are ever the same.”
Q: Which one would you want most – flying cars, robot housekeepers, or moon cities?
A: “As a kid: flying cars; as a young idealist: moon cities; today: robot housekeeper hands down.”