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Why Biscom Cloud Faxing is Better

Finger pressing button on panel in Tier 4 data center with logos from AT&T, Verizon and Level 3, the three carriers from within which Biscom operates its cloud fax services

Biscom offers world-class data centers, solutions

To maximize our customers’ business continuity, Biscom distributes its cloud infrastructure among Tier 4 data centers operated by three major telecommunications carriers: A&T, Verizon, and Level 3. This infrastructure is managed by highly-trained engineers in our Network Operations Center, with Biscom reviewed annually by external auditors for compliance with SSAE Type 16. We deploy redundant hardware, software, security, and network and telecommunications systems and monitor all activity to ensure that Biscom FAXCOM Anywhere Cloud Fax is operational and available 24 x 7, 365 days per year.

Compliance

Over our many years supporting large, global enterprises in such areas as healthcare, financial services, logistics, retail and government, Biscom has developed solutions that help organizations meet the rigorous compliance standards specific to their operations. These regulations and standards include:

  • Health Information Portability and Accountability Act (HIPAA)
  • Sarbanes-Oxley (SOX)
  • Graham-Leach-Bliley (GLB)
  • Payment Card Industry (PCI) Security Standards Council requirements
  • National Institute of Standards and Technology (NIST) requirements

In addition, Biscom submits annually to a rigorous SSAE 16 Type 2 audit.

Medical record on tablet with sign stating that Biscom's solutions help organization meet compliance regulations and standards, including: HIPAA, SOX, GLB, PCI and NIST.
Tech support team providing U.S.-based technical support for enterprise fax and email-to-fax users

Enjoy unparalleled support.

Of paramount importance to our enterprise customers is the availability of highly trained and experienced U.S.-based engineers to respond to issues in the field. If a service outage is detected, our Network Operations Center personnel can often detect and correct the problem before the customer is even aware of the issue, or may reach out and directly engage the customer when the issue is at the customer’s end. In addition to break/fix support, Biscom also has an Integration Group that is able to help customers cloud fax-enable their enterprise resources. The cloud fax service is up and running 24×7, 365 days a year. Customer support engineers are available by phone from 8:30 AM to 7:00 PM Eastern Standard Time (EST), Monday – Friday, excluding holidays, to answer questions and troubleshoot issues.