Why Biscom Cloud Faxing is Better
Biscom offers world-class data centers, solutions
Over our many years supporting large, global enterprises in such areas as healthcare, financial services, logistics, retail and government, Biscom has developed solutions that help organizations meet the rigorous compliance standards specific to their operations. These regulations and standards include:
- Health Information Portability and Accountability Act (HIPAA)
- Sarbanes-Oxley (SOX)
- Graham-Leach-Bliley (GLB)
- Payment Card Industry (PCI) Security Standards Council requirements
- National Institute of Standards and Technology (NIST) requirements
In addition, Biscom submits annually to a rigorous SSAE 16 Type 2 audit.
Enjoy unparalleled support.
Of paramount importance to our enterprise customers is the availability of highly trained and experienced U.S.-based engineers to respond to issues in the field. If a service outage is detected, our Network Operations Center personnel can often detect and correct the problem before the customer is even aware of the issue, or may reach out and directly engage the customer when the issue is at the customer’s end. In addition to break/fix support, Biscom also has an Integration Group that is able to help customers cloud fax-enable their enterprise resources. The cloud fax service is up and running 24×7, 365 days a year. Customer support engineers are available by phone from 8:30 AM to 7:00 PM Eastern Standard Time (EST), Monday – Friday, excluding holidays, to answer questions and troubleshoot issues.