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Common Support Questions
Q. What is porting with Biscom? How do I port a number into Biscom?
A. Porting is when your current fax numbers are moved from your current provider to the Biscom cloud environment. Our team of experts is ready to help you with all your porting needs. On our porting page, you will find a form to complete for assistance, and a rep will reach out to you shortly with assistance. You’ll also find a list of FAQs regarding the porting process, such as, “How do I know if my numbers are ‘portable,’” and “How long will it take to port my numbers?”
Q. How do I upgrade the FAXCOM modules?
A. This guide details the upgrade steps for Faxcom Server, Faxcom Suite, and Mailbox Server. Keep in mind that not all components may apply to your solution. Contact technical support for assistance if you are unsure which modules you have.
Q. How do I upgrade the FAXCOM modules?
A. This guide details the upgrade steps for Faxcom Server, Faxcom Suite, and Mailbox Server. Keep in mind that not all components may apply to your solution. Contact technical support for assistance if you are unsure which modules you have.
Customer Knowledge Hub
As a Biscom customer, you have access to our Knowledge Base, a helpful resource that can assist you in resolving any issues you may encounter. This resource offers a comprehensive search feature, frequently asked questions, and step-by-step guidance to help you troubleshoot any problems.
If you need help accessing the Knowledge Base or our Self-Service portal, you can find a link to it on the support page of our website. Also, you can fill out a form with any issues you encounter, and our support team will contactshortly.
PRODUCT UPDATES
Biscom SOAP API Support End of Life
Biscom will sunset support of the FAXCOM SOAP API at the end of 2023. All customers still using the SOAP API will need to migrate to the REST API to continue to receive support. Find more information and FAQ’s here.