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How to Debug a Problem on Mailbox Server when the Problem does not Cause the Logs to be Saved Automatically

Biscom

Biscom

Troubleshooting

Log Level:

The default log level is 4. Lower values give more detail. Performance can be adversely affected when you run at log level 3 (SemiVerbose) or lower.

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FaxcomMalboxServer\Parameter
LogLevel REG_DWORD value with a default value of 4

Log Size:

You can set the size of the log files before rolling over in the  registry on the Mailbox server:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\FaxcomMalboxServer\Parameter
LogSizeMB REG_DWORD value with a default value of 10 (MB)

Whenever the service starts, the service checks the registry entry for SaveLogsOnStart. If the value is not zero, the Mailbox Server creates a folder in the Logs directory and moves the current log collection into that new folder.

After starting (as maybe saving the logs) the service sets the SaveLogsOnStart value to 1. When the service shuts down safely, it sets the SaveLogsOnStart value to 0. Saving the logs in the Logs folder is an indication of an abnormal shutdown or crash of the Mailbox Server service.

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