“Biscom’s FAXCOM solution has never failed us. The solution’s ease-of-use and reliability has notably improved our business.”
– Joseph Finnigan, Network Engineer of IT for Kforce
Kforce is a professional staffing firm that provides more than 12 million highly skilled contract professionals to thousands of companies in the technology, finance, banking, and healthcare industries. Established in 1962, the firm now boasts 60 offices across the United States and employs more than 3,000 staffing specialists that work in America’s top companies, including a majority of the Fortune 100. Managing such a large and disparate workforce requires a reliable solution for payroll. To overcome this challenge, Kforce uniquely uses fax services to receive and process nearly one thousand expense reports, time cards, and contracts each month.
An Unreliable System Caused Frustration and Delayed Payments
Error-free processing and reporting are critical to Kforce’s operations because processing problems lead to lost time, lost money, and unhappy staff. Before deploying Biscom’s FAXCOM servers with cloud faxing in a hybrid mode, Kforce suffered through a highly unreliable cloud fax solution. “The lack of visibility was causing major issues,” said Finnigan. “We weren’t able to tell if faxes were sent or being received until contractors told us they weren’t getting paid. This was a real problem and severely impacted payment processing and contracte employment. We had to fix it.” Kforce received little help from their vendor, resulting in precious IT hours spent troubleshooting the system. As issues escalated, Kforce engineers were spending upwards of 10% of their time each month resolving IT problems and creating workarounds to pay contractors while the system was down.
“The customer support of our old fax solution was terrible,” Finnigan said. “It’s the reason we decided to change to a new company. Going through our IT team to both research and resolve problems, and send out new time cards to staffers resulted in a ton of time lost. Delayed payments were also causing us to lose potential business.”
A Winning Solution
Something had to change, so Kforce set out to find a new fax solution that provided reliability and visibility backed by active customer support. In its search for a better solution, Kforce discovered Biscom’s Hybrid FAx, a combination of FAXCOM fax servers and Enterprise Cloud Fax and quickly realized the following benefits:
- High availability and disaster recovery through a hybrid server/cloud solution to ensure Kforce contracts are always paid on time. Non-stop faxing.
- Accessibility and visibility that gives Kforce total access to the system so they always know when faxes are sent and received, and provide strong auditing capabilities.
- Superior customer support, so Kforce engineers can get back to business innovation.
Quick Payment Turnaround and Business Continuity with Biscom’s Hybrid Fax
With FAXCOM, concerns about switching costs and staff education never became reality. For Kforce, implementation was quick and simple; its staff spent less than a day learning the system.
Before Biscom, Kforce faxes were lost, left out, or thrown away. This meant sensitive, personal information risked compromise. FAXCOM eliminates this risk because it centrally stores contractor’s important data and documents, such as time cards and expenses. It also only grants authorized personnel access to this sensitive information, keeping contract professionals data secure at all times and helping Kforce remain compliant with privacy regulations, including HIPAA.
Security and privacy are further enhanced by the visibility FAXCOM offers. Kforce can now track and manage every fax sent and received, which allows IT staff further insight while serving the core purpose of ensuring every staff member is paid correctly and on time. This visibility also helped Kforce decrease turnaround time for paying staffing specialists and contracted professionals, allowing it to mobilize a much larger workforce. “FAXCOM dramatically improved the Kforce workflow,” Finnegan explained. “With the ability to route faxes to different inboxes and other systems, we never have problems getting workers paid anymore. We’ve also been able to increase the number of faxes we send and receive, without the worry of failed deliverability.”
After successfully implementing the FAXCOM server-based solution, Kforce then added Cloud Fax for business continuity. Faxes would be automatically re-routed through the cloud were there any connectivity issues with the on-prem fax server. And because FAXCOM and Cloud Fax use the same user interface, the addition didn’t require any new training.
“Biscom’s FAXCOM has never failed us,” said Finnigan. “Its customer support is superior and their sales team is always responsive. Along with the excellent support, the solution’s ease-of-use and reliability have improved our business.”
Such confidence in FAXCOM helped Kforce make the decision to remove individual T1 lines from its 60 offices across the country. An activity that, when complete, will save the company an estimated $54,000 per year.
- Failed faxes and delayed payments resulted in wasted money and lost
- Zero visibility into a broken cloud system wasted IT time and resources
- Poor customer service and support caused internal frustration
Biscom FAXCOM Servers and Enterprise Cloud Fax
- Payments are now set quickly and on time to contracted professionals
- Total visibility into faxes sent and received
- Increased security of the contract professionals’ personal information
- Superior customer service and support