Hot off the fax, check out what’s been happening at Biscom: Product Updates, Customer Success Spotlight, and Company News.
PRODUCT UPDATES
Move to AWS
We’re excited to announce that we’re currently consolidating and migrating our cloud computing and telephony infrastructure to AWS! This move will enable us to provide even more scalability and high availability for our customers. Working closely with AWS and AWS premier partners, we’ve designed a well-architected, multi-account environment that provides the baseline of architecture, identity and access management, governance, data security, network design, and logging.
Biscom Version Release 11.0.3.56: Introducing Okta Integration
In the latest FAXCOM release, we are excited to announce new functionality for customers to integrate third-party authentication vendors safely and efficiently. The first vendor integration supported by Biscom is Okta. In addition, in this release, we have implemented added Transport Layer Security (TLS) to our mailbox server component. Request the release here.
CUSTOMER SUCCESS SPOTLIGHT
NPS Survey
At Biscom, we take great pride in helping our customers achieve their goals. We are happy to share that our loyalty score exceeds the industry average based on your responses to our recent Net Promoter Score (NPS) surveys. We have received feedback highlighting our products’ reliability, seamless integration, and excellent support provided by our team. However, we have also learned that our customers would like to see more integrations with enterprise-wide systems, increased documentation, and different subscription/access options. We take all feedback seriously and are committed to improving our services. We appreciate your honesty, so please don’t hesitate to respond to our future emails asking for your feedback. We are proud to have a customer retention rate of over 95%, and we will continue to work hard to earn your loyalty for years to come.
BISCOM COMPANY NEWS
New Hires
We have been expanding our teams at Biscom to support our customers better and enhance our solutions and partnerships. We’re thrilled to announce the following new additions:
- Jason Schaffer, Director of InfoSec
- Lauren-Wood Shepard, Director of Customer Success
- Deon Melton, RN, Customer Success Manager
- Kellee Miller, Customer Success Manager
- Niki Patel, Customer Success Manager
- Lucas Harrington, Customer Success Manager
- Scott Sickler, Manager, Customer Care, and Operations
- Amanda Garcia Patino, Customer Success Specialist
- Matt Crawford, Vice President, Partnerships
- Michael Flynn, Channel Partner Executive
- Merle Darling, Channel Partner Executive