Harbor One Bank
With $1.9 billion in assets, HarborOne Bank is the largest state-chartered co-operative bank in New England. The bank serves the financial needs of consumer and business banking customers through a network of 26 full-service branches, and a full-service mortgage office.
Wayne Dunn, Senior Vice President and Chief Technology Officer, was tasked with improving the process of exchanging confidential information with the bank’s customers and vendors. Encrypted email was being used for secure document delivery. However, this technology had attachment size limits and the audit trail did not meet minimum requirements of Gramm Leach Bliley data privacy mandates and the very stringent Massachusetts 201 CMR 17 regulations designed to protect personally identifiable data.
After evaluating several secure document exchange products, Wayne Dunn selected Biscom Secure File Transfer. Biscom’s intuitive, self-service user interface was quickly embraced by bank staff and was well received by customers and vendors. An added benefit was the minimum administration and user support required by the bank’s IT staff. In addition, email size and storage costs were reduced since large files were now being delivered via Biscom.
The Biscom deployment resulted in several key benefits. Commercial lending operations, which require secure transfer of large files with clients, attorneys, and vendors, experienced improved document exchange efficiencies and staff productivity. Biscom’s secure reply feature made it easy for external parties to initiate file transfers of any size back to the bank. Biscom’s strong transaction logging facilitated bank examination audits by demonstrating the bank’s compliance with data privacy mandates to secure the exchange of financial and personally identifiable data. And the bank’s operational staff use Biscom to facilitate and collaborate with remote customers.
According to Dunn, “Protecting the confidentiality of our customer’s information is Harbor One’s highest priority. Biscom Secure File Transfer secures communications with our customers while delivering strong transaction logging that is critical for regulatory compliance and bank audits. The bank’s staff has embraced Biscom because of its ease of use and improved collaboration with customers and vendors.”
- Hosted email service could not handle exchange of large mortgage related files
- Encrypted email did not meet compliance with FDIC and state mandates
- File transfer tracking did not meet minimum bank auditing requirements
- Biscom Secure File Transfer
- Streamlined secure exchange of mortgage documents with attorneys, vendors, and customers.
- Demonstrated data privacy compliance to bank examiners and internal auditors
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