Here’s What to Ask When Choosing a Secure File Transfer Solution
Do you know what to consider when selecting a secure file transfer solution? While each organization is unique in its security and compliance requirements, here are the must haves concerning user security:
1. Is it easy to use?
The ease of use maximizes adoption. Complexity increases the chances of human error and accidental data exposure, so consider your external users and their technical knowledge.
2. How is security approached by the vendor?
Secure files transfer systems today must be designed with a “security first” and “security by default” philosophy. “Bolted on” security may not plug all holes. Make sure data is protected with strong encryption that is unique to each customer and look for 3rd party validations and certifications.
3. Do the features and functionality meet the truly Important needs?
Understand what capabilities are required and what are nice to have. Make sure the reports have enough granularity and detail to meet your secure file transfer needs. Understanding who’s sharing information with whom, when, and through which device, can often help identify anomalous behavior, and also provide forensic data.
4. Is the solution reliable and the vendor reputable?
Uptime is important as information sharing often knows no time boundaries. Try to quantify the cost to your business if you weren’t able to share information – and look for ways to minimize those disruptions. Look for a vendor that is flexible and transparent – trust is important in building a fair value case for the secure file transfer solution! A good vendor is a partner and works with you to ensure you are maximizing your value.
References and testimonials are important data points that go beyond marketing messages – newer companies without a consistent track record may pivot and leave you with an unsupported solution.
If something goes wrong, it’s important to have a committed partner who will support you no matter what. The company’s attitude towards its customers is important to understand, and problems will almost always arise – what matters is how well the vendor deals with those problems.