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Case Studies

Every day millions of users and thousands of enterprises rely on Biscom for secure and reliable document delivery solutions. Founded in 1986, Biscom pioneered the fax server marketplace with FAXCOM® and its award-winning fax management solutions. Since then, Biscom has developed expertise and solutions around secure file transfer, synchronization, file translation, cloud solutions, and mobile devices for the world’s largest organizations.  We’d love to talk to you to help find the simple, secure solution you need.

Here are just a few of the businesses that rely on Biscom every day:

Seattle Cancer Care Alliance Saves Time and Money Presenting More Opportunities to Provide the Best Treatment to Patients

“With FAXCOM’s automation, we have saved an enormous amount of time and money by not having to manually scan and file paper faxes and our paper consumption has dropped by 66%.” – Sandi Clark, Telephony Engineer, Seattle Cancer Care Alliance

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Intermex Uses Biscom’s FAXCOM Solution to Help Workers Support Their Families

“For us it’s results that matter, FAXCOM truly delivered, and we’ve seen very material and tangible results.” – William Velez, Chief Information Officer, Intermex

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Kforce Turns to Biscom to Prevent Payment Delays

“Biscom’s FAXCOM solution has never failed us. The solution’s ease-of-use and reliability has notably improved our business” – Joseph Finnigan, Network Engineer of IT for Kforce

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cape cod healthcare new logo

Cape Cod Healthcare Improves Customer Service and Efficiency with Biscom

“Biscom’s FAXCOM solution has been key to improving efficiency across our entire business.” Laura Vollmer, Manager Rev Cycle, FCC and Scheduling at CCH

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NUSS Professional Services Group Saves more than 500 Operations Hours Monthly with Biscom Hybrid Fax

“Biscom’s hybrid fax solution has provided significant time savings, allowed us to significantly reduce hardware and support costs, and ultimately increased reliability for the critical-need companies that depend on us” – Cary Good, IT Manager

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PLUS Diagnostics Delivers Immediate, High Resolution, Secure, Color Lab Results to Physicians

“We knew we wanted a new system, and we knew we wanted it to be secure, Internet based, and yet easy to use, on both ends.”

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Acclaris Sees Benefits from both Hosted and Premises-Based Fax Solutions

“Implementing Biscom’s fax solutions has resulted in big savings in both time and money, in addition to a significant impact on customer satisfaction levels. Biscom is exactly what we were looking for!” Subhadip Chatterjee, VP of Information Technology

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Barnes Healthcare Services Communicates More Efficiently and Effectively with Homecare Customers after Deploying Biscom’s Business Continuity Hybrid Fax Platform

“From a feature and functionality standpoint, Biscom is the best we’ve come across. We are now able to communicate with our customers without problems, and have re-earned their trust. – Ben McLendon, Director, Information Technology

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Biscom’s Fax Server Solution Solves Mission-Cricital Business Problems for Shields Healthcare

“Thanks to Biscom, we no longer have problems with system flow or performance. We’re now able to route by any ANI and OCR. Inbound orders received via fax or via online ordering are indexed and the application creates the workflow according to programmed business rules. It makes the jobs of our staff members and managers much easier.” – Suzanne Lillie/Management Engineer

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Teleflora Improves Sales Order Process via Fax and Increases Revenue with Biscom’s Network Fax Solutions

“Biscom provided the best out-of-the-box solution for Teleflora. Their support documentation was excellent, answering virtually all of our questions before we even had to pick up the phone.” – Mark Quigley, Senior Systems Engineer

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Large Insurance Agency Solves Cumbersome Fax Challenges by Implementing Biscom’s Hosted Fax Service

“I like Biscom’s Hosted Fax Service, my boss likes it, and other users like it. Overall, we are very happy with the product and the service we’ve received” Lee Matthews, Systems Administrator, INSURICA

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Spaceflight Innovator Replaces FTP with Biscom Secure File Transfer and Improves Efficiency by 98%

“We’re able to upload files with a couple of mouse clicks and off they go, thus we no longer have to worry about ensuring it arrives in a timely manner. In fact, we’ve reduced the time to encrypt and send files from two hours to less than two minutes.” – Chief Information Officer

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Regional Bank Streamlines Flow of Confidential Files with Biscom’s Secure File Transfer Solution

“Biscom SFT has become the bank’s go-to technology for secure exchange for confidential documents and large files. It’s an intuitive yet highly secure solution that has been embraced by bank staff and well received by our customers, vendors, and bank examiners.” – AVP of IT Security

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Reimer | Braunstein

Boston Law Firm “Finds a Better Way” to Securely Deliver Large Documents to Clients & Business Partners

“We wanted a product that was easy to install. We got Biscom SFT up and running literally in minutes, which saved us time and money in terms of installation and setup charges. Now, when clients send those ‘I-need-it-yesterday’ requests, we can respond immediately, without worrying about how many or what size files we send.” – Bruce Bial, Firm Administrator/IT Director

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Dana-Farber Solves Security and File Transfer Challenges and Improves Collaboration Among Research Groups Worldwide

“If scientists want to send 400 files totaling about 13 GB for review, BDS, which has terabytes of storage space, handles the load easily…. It is a beautiful and elegant tool anyone can use.”  – Matthew Temple, Director of Research Computing

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Medical Device Company Must Meet Various Mandates During Data Transmission

“Just meeting the compliance goals pays for itself in the time it’s saved me. If we didn’t use BDS, I’d have to create some kind of audit trail or guarantee that we’re meeting compliance when we send an encrypted document.”– Joseph Tennyson, Director of IT

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Zuckerman Spaeder Secures Employee Records with Biscom

“You can securely send whatever confidential employee data you might have – addresses, social security numbers and compensation and benefit enrollment information – by simply clicking on a button in Outlook and pressing send.” – Sharon Bovelle, Chief Human Resources Officer, Zuckerman Spaeder LLP

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National Radio Network Realizes Immediate ROI, Increased Network Performance, and Happy Customers with Biscom SFT

“Biscom has really scaled up nicely. We’ve been able to add 5,800 radio stations [recipients] and 450,000 deliveries without even a hint of performance, speed, or slow-down issues.” – Conrad Trautmann, EVP Technology

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Children’s Hospital Boston Selects Biscom SFT as a Scalable, Easy-to-Use Solution for Secure Ad Hoc Large-File Transfers

“Adoption by end-users was pretty much immediate and the initial feedback was that Biscom was quick and easy.” – Scott Bolser, Messaging and Collaboration Team Leader

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Arnstein & Lehr Automates Secure Document Exchange and Improves Collaboration with Biscom

“Biscom is straight-forward to use and easy to implement. Our clients adapt to it quickly, and our lawyers even more quickly.” – Joel Rothman, Partner

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Outten & Golden Eliminates File Transfer Challenges with Biscom

“Biscom was a win/win for IT and the staff. If a client needs a file right away, an attorney or paralegal can send it without any – or with minimal – IT involvement. And IT gets to sleep at night.” – Arron Johnson, IT Director

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Mass General Hospital Doubles Document-delivery Pace, Cuts Costs in Half with Biscom SFT

“By partnering with Biscom, we were able to meet pending meaningful use objectives, all in a user-friendly, easy-to-install, and easy-to-train-on system, right out of the box.” – Mark Haas, Associate Director of Health Information Services

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Con-way Eliminates Large Email Attachments

“Biscom SFT helps IT provide services that are specific to our business needs. People need to send large files and now we can help them do that. Instead of saying no you can’t send that file, it’s too large, we now say you can send it with SFT.” – Scott Bueffel, Messaging Administrator

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Harbor One Bank

HarborOne Bank Secures Document Exchange

“Protecting the confidentiality of our customer’s information is HarborOne’s highest priority. Biscom Secure File Transfer secures communications with our customers while delivering strong transaction logging  that is critical for regulatory compliance and bank audits.“ ─ Wayne Dunn,  Chief Technology Officer, HarborOne Bank

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