Biscom, a company that specializes in secure document delivery, reported in its blog webpage that Pediatric Associates of Southwest Missouri (PASWMO) was able to keep its operations going during an emergency thanks to the deployment of Biscom FAXCOM Fax Server; the product allowed PASWMO to ensure continuity of business after a recent crisis: a massive tornado destroyed its primary office location in Joplin, Missouri, the post told. The fax server is now part of the company’s business continuity and disaster recovery (BC/DR) plans when their IT systems fail and a backup solution is necessary.
Historically, southwest Missouri (to include counties in south central and central Kansas) have had the most tornadoes, according to The Kansas City Star news post this month titled “Tornado season: Which areas of Kansas, Missouri have seen more twisters?” The state has a tornado-prone reputation; in fact, it has experienced dozens of tornadoes in the past and is not immune to more in the future.
PASWMO, which is a group of seven provider clinics that has 15 supporting staff and a 150-day patient schedule, as the post explained, was able to continue communicating with its employees, business associates, and patient customers by opting for the high availability FAXCOM Fax servers from Biscom with GE’s Centricity EMR enabled. It helped “during the critical three-month period after the disaster and then for the duration of the two-year period as the group relocated to temporary space and later rebuilt its offices,” the post explains.
Although PASWMO, a long time Biscom customer, did include disaster preparedness in business continuity planning, it still “experienced a significant loss when a tornado, 10 miles long and two miles wide, leveled its 15,000 square foot office,” the post reported.
Michelle Yarnall, CMPE, CPC-Administrator for PASWMO, said that although its IT department had been destroyed, Biscom was able to get them back up within 48 hours, which allowed them to work to restore services and recover from the destruction.
Bill Ho, president of Biscom, said their objective with PASWMO, as with any industry (not only healthcare), is to work hand-in-hand to implement mission-critical document delivery solutions to help achieve financial and technological goals. In this case, it “enable[d] businesses like PASWMO to maintain business continuity as well as to grow and expand business operations with secure document delivery via fax, email, and the Internet,” Mr. Ho Said.
In sum, the valuable lesson learned from this scenario is that before, and not after an emergency strikes, it is important to recognize that preparing for long-term disaster recovery is in a company’s best interest.
PASWMO selecting Biscom as their business continuity service provider of IT services, in the end, utilized the FAXCOM Fax Server to support not only document delivery, but also to handle their incoming and outgoing document workflow. The fax server had kept operations running after the devastating twister strike when PASWMO’s office location in Joplin was destroyed. Under such circumstances, PASWMO is a prime example of what to do to reduce the impact of natural disasters like tornadoes. The Company pragmatically reached out to a third party for a solution (in this case a communications channel, a fax) that helped to deliver urgent and important messages to those who needed information in the crisis.
Overall, with PASWMO opting for Biscom’s FAXCOM fax server solution, it had effectively administered hundreds of services in time of need and supported its companies’ faxing needs (production, desktop, and mobile) after such disastrous conditions.